Aitor Dominguez I Yanes

Experience

• 

  The Adecco Group

  Oct 2014 - Nov 2016

  Sales Operations Assistant

  Responsable de cuadrar caja, recuento de ingresos y ventas diarias.

• 

  Ca la Nuri

  Jun 2016 - Aug 2016

  Cook
• 

  El Chato

  Nov 2016 - Dec 2016

  Cook
• 

  Soho House & Co

  Oct 2017 - Dec 2017

  Commis-Chef
• 

  CUSTO.TECH

  Jan 2018 - Jul 2021

  - Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction- Serve as the brand ambassador, developing and nurturing strong relationships with customers- Learn customers’ needs and wants and personalize purchase opportunities to address them- Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals- Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment Show less - Serve as the lead point of contact for all customer account management matters- Build and maintain strong, long-lasting client relationships- Negotiate contracts and close agreements to maximize profits- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)- Prepare reports on account status- Collaborate with sales team to identify and grow opportunities within territory- Assist with challenging client requests or issue escalations as needed Show less - Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.- Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.- Set up and optimize company pages within each platform to increase the visibility of company’s social content- Moderate all user-generated content in line with the moderation policy for each community- Create editorial calendars and syndication schedules- Continuously improve by capturing and analysing the appropriate social data/metrics, insights and best practices, and then acting on the information- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions Show less - Manage large amounts of incoming calls, as well as emails- Generate sales leads- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies- Take the extra mile to engage customers Show less

  • Sales Manager

    Mar 2020 - Jul 2021

  • Account Manager

    Apr 2019 - Jul 2021

  • Social Media Manager

    May 2019 - Mar 2021

  • Customer Service Specialist

    Jan 2018 - Apr 2019
• 

  AP AGENCY

  Feb 2018 - now

  CEO & Founder

  eCommerce specialist with over 6 years of experience, dedicated to scaling online stores and enhancing their profitability. At AP AGENCY, I lead strategies in optimising customer experience, email marketing campaigns, and advertising on platforms such as Tiktok, Meta, Google and Pinterest.Our focus is on significantly increasing sales and taking online stores to the next level of success.Shopify + Klaviyo + Meta is our three-ingredient recipe with additional seasonings that lead us to highly increase eCommerce revenue and net profit. Show less

• 

  Glovo

  Jul 2021 - Mar 2022

  Sales Executive

  - Identify new business opportunities by researching potential clients and industries. - Build and maintain strong relationships with clients, and act as their main point of contact. - Develop and execute sales strategies to achieve revenue targets.- Negotiate and close deals, ensuring a positive outcome for both the client and the company.- Communicate effectively with other members of the team to ensure a smooth sales process.- Keep up-to-date with industry trends, competitor activity, and market changes.- Provide regular reports on sales activity, including forecasts and pipeline management. Show less

• 

  Stuart

  Mar 2022 - Jun 2024

  As a Senior Customer Success Manager at Stuart, I was responsible for fostering long-term relationships with key clients to ensure their continuous satisfaction and loyalty. My primary focus was on understanding client needs, optimizing their experience, and ensuring they derive maximum value from our services. I played a crucial role in bridging the gap between customers and our internal teams, including sales, marketing, and product development, to tailor our offerings to meet the evolving demands of our clients. Show less Build strong relationships with Top Clients:- Act as the main point of contact for our Top Clients and develop strong relationships with them.- Conduct regular check-ins with clients to understand their needs and ensure their satisfaction with our services.- Develop a deep understanding of clients’ business objectives and challenges to help them achieve their goals.Develop effective solutions for clients:- Work with clients to develop and implement effective solutions that drive success.- Identify areas where our services can be improved and work with the team to make necessary changes.- Monitor client usage and identify opportunities to improve adoption and engagement.Collaborate with the Stuart team:- Work closely with the Stuart team to ensure clients receive the highest level of service.- Collaborate with sales, operations, and product teams to ensure a seamless customer experience.- Provide feedback and insights from clients to inform product development and service improvements.Analyze and report on customer success:- Use data to analyze client performance and identify opportunities for improvement.- Provide regular reports on client usage, engagement, and satisfaction.- Work with the team to develop strategies that improve client retention and expansion. Show less

  • Senior Customer Sucess Manager

    Jan 2024 - Jun 2024

  • Manager, Customer Success

    Mar 2022 - Apr 2024