Eugen Seman

Experience

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  Egimedia s.r.o.

  Aug 2002 - now

  Professional DJ and Music Producent

  • Managed audio sound systems and DJ equipment for various events, showcasing strong organizational and technical skills.• Collaborated with teams and management to ensure professionalism and efficiency during event setups and performances.• Created and uploaded mix sets on social sound platforms like SoundCloud and Spotify to engage with a wider audience.

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  GroupM

  Aug 2013 - Oct 2013

  1st Line Technical Support

  • Provided 1st line technical support via phone, email, and face to face, logging calls on Incident Management for prioritization by the second line support team.• Resolved issues with MS Office and Outlook, added new users using Active Directory, and maintained the IT service desk authorized users database.• Troubleshot Windows operating systems, network issues, and configured laptops and desktops for GroupM in London.

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  Tri Computers

  Jan 2014 - Nov 2014

  Technical Support Engineer

  • Provided technical support via phone, email, and face to face for hardware and software issues.• Conducted repairs on desktops, laptops, and network cables, as well as installations of various hardware components.• Managed Bitdefender AV Cloud for end users and performed virus, malware, and spyware removal.• Installed and configured operating systems such as Windows OS, Mac OS, and Symantec Ghost imaging operations.

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  SWEP Slovakia s.r.o.

  May 2015 - Apr 2018

  IT Service Desk Technician

  • Provided frontline IT HelpDesk support, escalating tickets as needed and keeping users updated on incident resolution progress.• Configured and troubleshooted workstations and printers, managed user calls, and liaised with vendors for IT product repair and replacement.• Managed user accounts in Active Directory, handled software license and inventory management, and participated in change management processes.

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  CEMEX

  May 2018 - Nov 2019

  ICT Specialist

  • Managed users and groups in Active Directory, ensuring proper permissions and access control.• Implemented corporate processes and guidelines to streamline IT operations.• Supported projects for CEMEX Czech Republic, contributing to the successful completion of scope.

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  PHA Represent

  Jan 2019 - Nov 2019

  Founder

  • Managed e-shop operations for PHA Represent, overseeing pricing, stock control, and customer queries.• Maintained statistical and financial records, ensuring accurate budget management for the fashion brand.• Prepared promotional materials and displays to enhance brand visibility and drive sales growth.

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  Royal Caribbean Cruises Ltd.

  Dec 2019 - Jun 2020

  Resident DJ

  • Served as master of ceremonies in lounges and nightclubs on a cruise ship, creating a vibrant atmosphere for guests• Operated music and video equipment to produce a dynamic mix of dance music, keeping guests entertained throughout the night• Maintained an up-to-date musical inventory for various categories, ensuring a diverse selection for different events• Participated in shows and events presented by the Cruise Director's Division, contributing to the overall entertainment experience onboard Show less

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  Freelance

  Nov 2020 - Feb 2023

  IT Support Specialist

  • Provided local and remote IT support for individual customers and companies.• Conducted laptop/desktop repairs and diagnostics for various IT equipment.• Installed and operated new and used IT devices such as PCs, servers, and peripherals.• Implemented antivirus protection services, data backup, and system improvements.

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  Sharp Brains - Global IT Support

  Nov 2020 - Aug 2021

  ICT Consultant

  • Provided 2nd line remote and desk side support services to end users, ensuring timely resolution of technical issues.• Managed user accounts via GPT portal and worked within SLA’s in ServiceNOW ticketing system.• Collaborated with local ICT team to troubleshoot and resolve IT related issues efficiently.

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  Wipro

  Nov 2021 - Jan 2023

  IT Desktop Network Support

  • Provided mobile device management for end users, ensuring seamless connectivity and productivity• Supported Office365 end users with technical issues, enhancing user experience and efficiency• Troubleshot problem areas in a timely manner, delivering accurate solutions for end-user assistance• Managed user accounts via GPT portal, ensuring secure access and data protection

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  IMA Schelling Group

  Feb 2023 - Dec 2024

  Information Technology System Administrator

  • Managed IT systems and cloud systems for IMA Schelling Group in Košice-okolie, Slovakia• Upgraded, installed, and configured application software and computer hardware• Provided technical support to employees and performed regular security tests and monitoring

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  Microland Limited

  Dec 2024 - now

  Information Technology Consultant