Arvin De Leon

Experience

• 

  SYKES Philippines

  Jul 2006 - Feb 2008

  Technical Support Specialist

  Technical & Customer Service Support - QWEST Internet DSL

• 

  Office of the Ombudsman

  Aug 2008 - Jan 2009

  Secretary

  Secretary - Project-Based

• 

  Sitel Group

  Jan 2009 - Oct 2009

  Technical Support Specialist

  Technical & Customer Service Support - Pitney Bowes - Postage Meter

• 

  PCCW

  Oct 2009 - Apr 2010

  Technical Support Specialist

  Technical & Customer Service Support - Nokia Australia and New Zealand

• 

  IBM

  Aug 2010 - Dec 2012

  Customer Service Representative - Lloyds Banking Technical, Sales and Customer Service Support - Apple Product Advisor

  • Customer Service Representative

    Nov 2012 - Dec 2012

  • Technical Support Specialist

    Aug 2010 - Nov 2012
• 

  Reed Elsevier Philippines

  Jan 2013 - Dec 2013

  Service Desk Analyst
• 

  Thistle International Incorporated

  Jan 2014 - May 2014

  IT Consultant
• 

  Transcom

  Jul 2014 - Sept 2014

  Customer Service Representative

  Customer Service and Billing - Talktalk Mobile UKTechnical & Customer Service Support - Samsung New ZealandTechnical & Customer Service Support - Samsung Australia

• 

  Collabera

  Nov 2014 - May 2015

  Service Desk Analyst

  The Service Desk Analyst (Wipro) delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.

• 

  Wipro

  Jun 2015 - Jan 2023

  Responsible for the day-to-day supervision of a group of IT Service Desk associates including work and attendance monitoring in accordance with organization policy. Provided assistance to the supported campaigns through (but not limited to) conducting quality audits, creating and generating reports, and analyzing and comprehending information/results. The Service Desk Analyst delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Responsibilities include initial test, allocation of the task, research, and resolution of primary incidents and requests concerning the use of application software and hardware products along with infrastructure constituents.

  • Team Lead

    Sept 2022 - Jan 2023

  • Quality Assurance Specialist

    Jan 2017 - Aug 2022

  • Service Desk Analyst

    Jun 2015 - Dec 2017
• 

  Concentrix

  Feb 2023 - now

  Quality Specialist

  Post-mortem analyst thoroughly reviews all stages of a process to identify areas for improvement and prevent future inefficiencies.