Andrea O'Callaghan

Experience

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  Top Gear

  Jan 2012 - Jan 2014

  Sales Advisor

  Welcome customers by greeting them and offering them assistanceDirect customers by escorting them to racks and counters; suggesting items. Advise customers by providing information on productsHelp customer make selections by building customer confidence; offering suggestions and opinionsDocument sales by creating or updating customer profile records through CRM softwareProcess payments by totalling purchases; processing cash and credit cardsKeeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest through social media and in-store promotionsContribute to team effort by accomplishing related results as needed Show less

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  Tommy Hilfiger

  Jan 2014 - Jan 2015

  Welcome customers by greeting them and offering them assistanceDirect customers by escorting them to racks and counters; suggesting items. Advise customers by providing information on productsHelp customer make selections by building customer confidence; offering suggestions and opinionsDocument sales by creating or updating customer profile records through CRM softwareProcess payments by totalling purchases; processing cash and credit cardsKeeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest through social media and in-store promotionsContribute to team effort by accomplishing related results as needed Show less Display merchandise with visual appeals to attract customers.Integrate brand images in visual presentations throughout the stores.Innovate and implement seasonal merchandising presentations.Initiate unique visual presentations.Monitor merchandise inventories.Ensure replenishment of fast-selling items.Coordinate with stores manager on key visual merchandising efforts.Organise and adjust lighting systems to enhance visual elements.Ensure compliance of brand standards in visual merchandising efforts.Organised regular stock taking to identify current stock levels Show less

  • Sales Advisor

    Jan 2014 - Jan 2015

  • Visual Merchandiser

    Jan 2014 - Jan 2015
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  JACK & JONES

  Jan 2015 - Jan 2016

  Supervisor

  Customer service/customer complaintsCash reconciliationManaging staff performanceWorking towards sales targets and KPIsDelegating daily tasksWeekly team meetingsMaintaining sales dataReporting sales dataRecruitmentStock checks and maintenance Sales promotions through social mediaDisplay merchandise with visual appeals to attract customersIntegrate brand images in visual presentations throughout the storesInnovate and implement seasonal merchandising presentations Show less

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  Voxpro

  May 2016 - Apr 2018

  Assisting in managing a Team of 15 – 20 PeopleAssisting in One on One Meetings With EmployeesCreation and Production of Weekly KPI/RAG ReportingLeading and ensuring my team exceed targets Assisting With the Training of New EmployeesOverseeing of Agents to Ensure Work is Being Done CorrectlyCoaching and Training of Agents on a Regular BasisCreating a positive team environment in line with the companies existing core values Form Work – Closure Form / Loss Form / Escalation FormReviewing and Approving of Cases / Taking Money Loses When NeededDelivering Training and In-House Mediation Training to AgentsDesigning, Developing, Coordinating, Delivering Training ProgramsCreating, implementing, and maintaining training materials required for the development of product knowledge, process awareness, system expertise, and call handling skills Organisation of Resources and MaterialsLiaising with team managers, quality leads and other trainers to conduct informal/formal training needs assessments, identify training gaps, and drive improvements to training curriculum and or delivery Show less Assist new hires in familiarising themselves with the workflows needed to resolve issues arisen by incoming calls & emails from users Ensuring agents are inputting data entry accurately, through the appropriate operating systemsRegular coaching on agents case work and helping them to provide the best outcome/resolution to our users in the quickest and most efficient mannerRegular side by side coaching sessionsWork actively on different forms (closure form/Loss form/escalation form) reviewing and approving the closure/escalation of cases and taking money losses where applicableAssist in organising shadowing for new hiresActing as a point of contact for new hireAssist with training and in-house coaching of agents Show less

  • Team manager/Trainer

    May 2017 - Apr 2018

  • Support Staff Manila, Philippines.

    Jun 2017 - Sept 2017

  • Case Manager & Customer Service Advisor.

    May 2016 - May 2017
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  CAULFIELD TRANSPORT LTD

  Apr 2018 - Aug 2018

  Office Administrator

  Greet every customer/client/contractor and sign them in with visitor bookManagement of all incoming queriesDaily sorting, scanning, gathering and indexing onto systems of documentsDaily reporting/forecastingBooking in orders with clients/third parties via email and phoneDaily postage of docket’s to our other distribution warehouseGeneral reception & administration, filing, scanning, photocopying, typing etcOrdering of stationery and office suppliesMinute taking in weekly/monthly meetings alongside engaging and discussing new and on-going projects and feedback Show less

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  Cash And Carry Kitchens

  Aug 2018 - Apr 2019

  Customer Relationship Manager

  Communication and Management with 30+ employeesCreation and management of design appointmentsManagement of customer queries and complaintsOnline and social media management including online and offline marketingCustomer relationship management through online and offline portalsForecasting and analytic reportingCommunication via email and phone for business developmentLead Generation / Project Management / Data Feedback

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  Hop Island Equestrian Centre

  Apr 2019 - May 2021

  Horse Riding Instructor/Yard Manager

  Overall Management and maintenance of the yardleading a diverse team of staff whilst allocating dutiesManagement of work experience placements and volunteersEnsuring all equines are cared for in line with policies and standardsMaintaining quality care in line with health and safety regulationsComplete risk assessments, ensuring everyone works within guidelinesManagement of incoming queries, bookings, payments and refundsOrganisation of timetables and daily plansCoaching and management of groups learning equestrian skillsWorking with people of disability, ensure they receive necessary careManagement of stock levels and organisation of logistics / purchasingCreation and implementation of children’s pony camps Show less

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  MPM Property Maintenance Nationwide

  Feb 2020 - May 2021

  Operations Manager

  Coordination and overseeing of projectsProject scope and management Management of resource allocation and availabilityCustomer relationship management and client retentionDelegation of tasks to employeesTracking and record keeping of project performanceRisk managementRecruitment of sub-Contractors and specialistsMonitoring of systems and report managementInternal and external communications via phone and emailManagement of all incoming queries

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  Powerhouse Gym Aurora

  Oct 2021 - Dec 2022

  General Manager

  Overseeing daily business operationsLead generation, membership sales and retentionManage and grow all revenue streams including memberships and retailProcessed payrollResponsible for profit and loss controlCoordinated schedules and assigned staff members' shiftsMonitored and ensured staff adhered to all company policies and proceduresMaintained staffing levelsHired, Managed and trained new hires and all staffSuccessfully implemented new policies and procedures to improve team efficiencyTracked sales performanceBudget managementManage maintenance issues, inventory and cleaningSocial media management / Marketing Show less

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  Elements Massage®

  Jan 2023 - Sept 2024

  General Manager

  Leading a studio wellness team to success with a growing client member base/net growth.Create and maintain work schedules for staffFacilities management – ensuring all guests areas are clean and presentable, safe, and ready for businessEnsuring all documentation is accurate, complete, and timely for both internal and external clientsCreating programs to increase productivity and reach studio revenue goalsOverseeing the Front Desk and Massage Therapist hiring processCoach, mentor, and train Front Desk and Therapists in all key business areasComplete yearly performance reviews of staff based on individual start dates.Ensure all studio policies and procedures are communicated and followedEnsure brand standards are in complianceEnsure Successful Brand Initiative roll out processesVerify that all therapists are up to date on licensing, insurance, and trainingTrain staff on studio software including software updates/changesStaff meeting planning, preparation, and executionEffective Employee conflict resolution and careAddressing emergency scheduling issues quickly and professionallyAddressing all client requests and disputes to determine areas of improvement and complete client satisfaction.Administrative tasks – copying, filing, printing, petty cash, bank deposits, credit card reconciliation, payroll.Directly responsible for ordering supplies and completing the monthly credit card reconciliation process. Show less

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  Keller Williams Preferred Realty

  Jul 2024 - now

  Realtor

  As a licensed Realtor, I specialize in representing both buyers and sellers in residential real estate transactions. My primary focus is on understanding each client’s unique needs and guiding them through the buying or selling process with expertise, empathy, and transparency. Key responsibilities include: • Conducting market research and preparing Comparative Market Analyses (CMA) to help clients determine accurate pricing for their properties. • Negotiating purchase and sale agreements, ensuring the best possible outcomes for my clients. • Marketing properties using a blend of traditional and digital strategies, including professional photography, social media, and listing services. • Managing transactions from contract to closing, coordinating with lenders, inspectors, appraisers, and attorneys to ensure smooth and timely closings. • Building and maintaining long-term relationships with clients, resulting in repeat business and referrals. • Staying current on local real estate trends, regulations, and market conditions to provide the most accurate and up-to-date information.Through excellent communication and a client-first approach, I consistently deliver outstanding results, helping individuals and families achieve their real estate goals. Show less