Niyaaz Brown

Experience

• 

  Telepassport

  Jan 2007 - Dec 2008

  Filing Clerk

  Billing (Distribution of statements)

• 

  Incredible Connection

  Jun 2008 - Nov 2010

  Sales and administration Dispatch and Receive all outgoing and incoming goods and issue as required

  • Senior Sales Executive

    Jun 2009 - Nov 2010

  • Stock Clerk

    Jun 2008 - Jun 2009
• 

  Chaos Computers

  Nov 2010 - Jun 2012

  Senior Sales Executive

  Senior Sales Executive

• 

  Introstat Pty Ltd

  Jul 2012 - May 2014

  Executive Account Manager

  • Understanding customers' business needs and applying product knowledge to meet those needs• Cold-calling in order to generate interest in products and services, generate new business leads and setup business meetings• Identifying opportunities for further sales and new areas for relationship development • Learning how to promote products by attending industry events• Staying up-to-date with constantly changing software, hardware systems and peripherals• Providing technical advice to customers• Achieving individual and team sales targets• Contributing to the team by sharing knowledge on products and systems• Liaising with support staff in order to provide consistent, high-quality customer service• Assisting in a diverse range of tasks as requested by management• Building and maintaining relationships with existing customers• Releasing of backorders and allocating stock• Identifying, controlling and closing sales opportunities• Assisting in the training of new telesales staff• Completing tender documents• Updating and maintaining the system’s database for easy access to customer details and quotes• Identifying and developing new business through networking and courtesy follow-up calls Show less

• 

  Mantella IT Support Services

  May 2014 - Dec 2023

  Overseeing local and regional sales, promotions and campaignsPlanning and directing the hiring and training of new Sales RepresentativesDirecting and coordinating all sales activities locally and regionallyPreparing sales budgets and projections and approving expendituresTracking and analyzing sales statistics Handling and resolving customer complaints regarding a product or serviceServing as the face of the organization to internal and external partnersMaking data-informed decisions to drive performance Developing and maintaining relationships with key clientsSetting sales quotas and goalsOverseeing and directing performance of the sales teamIdentifying emerging markets to find new sales opportunitiesDefining and executing territory sales plansAbility to set sales targets and achieve them effectivelyExcellent interpersonal, customer service and communication skillsUse CRM to manage the sales process and forecast salesIdentify trends and sales patternsDesign and implement a successful sales strategyGuide and mentor sales representativesPlanning, organization and problem-solving skills Show less Building Tender specifications & Managing Tender processes Service delivery and equipment managementAllocation of orders to vendorsProcessing of ordersEnsure suppliers deliver according to expected ETA datesRegular follow up on order deliveries Ensure adherence to standards with properly approved documentation; Make recommendation in relation to service improvement plans; Ensure correct exchange rate and supplier prices are calculated;Manage risk in consultation with Line Manager;Evaluate internal procurement process to ensure optimal service quality;Follow up on Proof of delivery (POD);Communicate progress with customers.Maintain a professional relationship with customers and service providers;Ensure that escalated queries are managed efficiently;Co-ordinate service delivery on behalf of the customer;Liaise with customers to clarify business needs as per account manager’s directive;Deal with any customer request directly;Obtain quotes as per customer needs and liaise with prospective suppliersKeep track of the Account Manager’s diaries;Secure customer appointments for Account Manager’s in need;Travel arrangements and accommodation for the entire Managed Services Business Unit (designated role only)Provides hands-on training for fellow team members on HEAT and Pastel within the department – when required; Buying in stock for the sales department Ensure that company policies and procedures and ISO standards are adhered to; Ensure that all filing systems are up to date;Ensure that product knowledge is up to date and keeping abreast of developments within organization; Evaluate quotes and decide on best service provider for orders; Consistent interaction with account managers’ whom a support function is rendered to;Building networking relationships with both customers and suppliers.Logging Deals on the OEM PortalsManaging the sales administrative team (Acting Sales Manager) Show less

  • BU Manager Sales

    Jul 2021 - Dec 2023

  • Business IT Administrator (Internal Sales)

    May 2014 - Jul 2021
• 

  Simplified IT Services

  May 2024 - now

  Account Manager