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Ming T.

Ming T.

Followers of Ming T.965 followers
location of Ming T.Chaoyang District, Beijing, China

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  • Timeline

  • About me

    Senior manager, Customer Care

  • Education

    • Beijing Information Technology Institute

      1991 - 1995
      Bachelor Telecommunication Engineering

    • Tsinghua University

      1995 - 1998
      Master of E.E. Telecommunication and El. System

      Activities and Societies: GPS navigation system HW/SW design

    • Vlerick Business School

      2008 - 2010
      Master of Business Administration - MBA

    • Peking University

      2008 - 2010
      International MBA

      Activities and Societies: Greatest Distinct Student Degree granted by Vlerick Leuven Gent Management School

  • Experience

    • DA TANG

      Jan 1998 - Jan 2002

      ATM switch, Internet acess server product line management ATM OAM Software, Signaling SW system design and development.SW project management for access server.

      • Project Manager

        Jan 1999 - Jan 2002

      • Senior Engineer, Software Project Manager

        Jan 1998 - Jan 1999

    • Motorola Global SW Group

      Jan 2002 - Jan 2004
      Six Sigma Project Manager

    • Siemens

      Jan 2004 - Jan 2006
      Manager, Quality System

    • Motorola

      Jan 2006 - Jan 2009
      Senior Manager, 3GSM Quality Asia

    • Sony Mobile Communications

      Jan 2009 - Jan 2015

      • Head of PMO East Asia, Global Customer Service

        Jan 2011 - Jan 2015

      • Senior Manager, Project Quality Management

        Jan 2009 - Jan 2011

    • Sony Mobile Communications

      Mar 2015 - Jan 2020
      Head Of Customer Service China and Global service PMO

    • BMW Group Financial Services

      Feb 2020 - now

      Collection and recovery department management. Manage all customer interaction channels including traditional contact center and digital service channels in China. Set up intelligent service and direct sales service.

      • Senior Manager, Collections and Recovery

        Sept 2022 - now

      • Senior Manager, Customer Care

        Feb 2020 - Aug 2022

  • Licenses & Certifications

    • CMMI Internal Auditor

    • ISO 9001/14001 OHSAS 18001 auditor

      SGS

    • Project Management Professional

      PMI

    • Six Sigma Black Belt

      America Society of Quality