Abid Imran

Experience

• 

  Countx

  Jan 2004 - May 2005

  Software engineer

  ▪ Worked as backup team lead.▪ Understand requirements by interacting with product owner, BAs and clients to produce a technical design and then discuss with team lead for technical review.▪ Develop new requirements in Base Product and training new joiners to bring them up to speed.▪ Visits to client to provide quick fixes in financial module for end of month/year and auditing stuff.

• 

  IGI

  Jun 2005 - Feb 2006

  Executive officer Motor Department

  ▪ Fully involved in UAT of new motor insurance software.▪ Defect triage meeting with service provider on software issues and business expectations.▪ Expert in insurance premium calculation tariff and claim handling approaches.▪ Communication with corporate clients and map their needs in new system to see if new features are required.▪ Trouble shooting in old system developed in COBOL with Oracle DB.▪ Provide system support to users of motor department to remove blockers.

• 

  Netsol-Innovation (pvt) Limited.

  Feb 2006 - Jul 2018

  Java developer, Team Lead, Associate Project Manager

  • Led production support for clients AA-Insurance UK & SAGA-Insurance, ensuring prompt resolution of issues through WebEx sessions.• Collaborated with Business Analysts (BA) & Product Owner (PO) to triage and perform root cause analysis on production issues, ensuring validity before resolution.• Acted as a servant leader, facilitating continuous interactions with clients, product owners, and BA's to understand requirements and produce technical designs.• Led cross-functional teams across Pakistan and UK, providing technical support to offshore members and ensuring successful project execution.• Ensured team focus on planned work within sprints, protecting them from external client impacts.• Conducted meetings with clients and onshore management, fostering effective communication and project alignment.• Provided production support to AA-Insurance UK, resolving urgent Sev1 & Sev2 issues within SLA.• Regularly updated clients on production defect status through daily catch-up calls and attended weekly operational status meetings.• Delivered Insurance products for policy and claims systems through efficient offshore model implementation.• Attended project planning meetings and project roadmaps in client offices in USA and UK, strengthening client relationships.• Conducted SCRUM meetings with UK/USA team members, planning sprint backlogs to ensure streamlined development.• Developed new features in Java (Eclipse IDE, Spring, Hibernate, JPA, J2EE) and integrated third-party APIs through Web services.• Conducted Sprint review/Demo sessions to effectively showcase progress and gather feedback from PO, SMEs, and clients.• Directly involved in UAT cycles to meet project go-live deadlines, ensuring a smooth transition to production. Show less

• 

  NetSol Technologies Europe Ltd

  Jun 2015 - May 2017

  Java Team Lead

  • Successfully managed the off-shore team in Pakistan while working at Netsol's UK office.• Led the delivery of a critical project for AA Insurance, ensuring completion within the committed timeline.• Transferred to Lahore office in 2017 to provide dedicated production support for multiple projects.• Demonstrated expertise in resolving complex issues and ensuring smooth operations for various ongoing projects.

• 

  SSA Soft

  Sept 2018 - Mar 2019

  Project Manager, Scrum Master

  • Orchestrated end-to-end project management, ensuring seamless execution throughout the project lifecycle to achieve successful outcomes.• Collaborated with clients to gather requirements and align them with company goals, facilitating effective communication with technical personnel during all project phases.• Developed comprehensive project plans, encompassing client needs, company objectives, and technical specifications, to guide project execution effectively.• Created detailed project schedules and defined the number of Increments/Drops, optimizing resource allocation and project timelines.• Maintained continuous project progress monitoring, regularly preparing reports on measurable key performance indicators (KPIs) to share with all stakeholders.• Conducted status calls with local and international clients, fostering transparent communication and client satisfaction.• Reviewed proposed modifications with relevant stakeholders, gaining approval for changes and implementing them efficiently.• Assumed responsibility for monitoring project health and work quality, taking proactive measures to ensure adherence to project standards.• Employed a proactive approach to address project challenges, resolving issues promptly to maintain project momentum and deliverables' quality. Show less

• 

  UWorx Group

  May 2019 - Aug 2021

  Development Project Manager, Scrum Master

  • Successfully managed the base product of MPOS system for customers located in the United Kingdom.• Ensured small and frequent deliveries of workable releases to customers, enhancing product responsiveness.• Monitored and tracked project health check, proactively identifying and addressing potential issues.• Acted as a servant leader to resolve impediments, fostering a collaborative and efficient work environment.• Led and managed the production support team, ensuring timely hotfixes for urgent issues based on committed SLAs with customers.• Collaborated with the Product Owner to create delivery roadmaps, defining the priority of upcoming features.• Scheduled and coordinated releases with a well-defined deployment rollout plan, ensuring smooth product updates.• Prepared weekly project reports and release status reports, presenting updates during PMO meetings.• Ensured quality demos for all stakeholders, showcasing product features and updates effectively.• Conducted scrum ceremonies, including Scrum planning, Daily standup, Sprint review, and Retrospective, to drive team efficiency and collaboration. Show less

• 

  Systems Limited

  Aug 2021 - now

  Senior Project Manager

  • Successfully led end-to-end project management for Telenor Microfinance Bank and Zong telecom, ensuring timely, on-budget, and within-scope delivery of multiple projects. Collaborated with stakeholders to define strategies, align project goals with business objectives, and develop KPIs for performance measurement.• Conducted regular technical discussions with clients and internal teams to gather requirements, address concerns, and ensure alignment on project deliverables. Facilitated solution-driven dialogues to resolve blockers.• Proactively identified project risks, implemented mitigation strategies, and optimized resource allocation for cross-functional teams, ensuring smooth execution and minimizing operational disruptions.• Led the integration of payment gateway systems and provided 24/7 production support on servers and environments, ensuring uninterrupted service delivery and swift resolution of critical issues.• Leveraged Agile methodologies, including Scrum and Kanban, to enhance workflows, improve project visibility, and boost productivity.• Partnered with IT infrastructure teams to execute production server upgrades, improving system performance, security, and reliability.• Delivered back-end support, resolving critical issues and blockers quickly to maintain seamless operations with minimal downtime.• Engaged in detailed technical reviews and solution discussions with clients and internal development teams to ensure requirements were met and technical issues were resolved promptly.• Monitored project budgets, controlled costs, and ensured financial efficiency throughout project lifecycle.• Delivered monthly governance reports and technical presentations to key stakeholders, fostering transparency, trust, and customer satisfaction.• Combined hands-on experience in system integration, server management, and production support with project leadership to deliver robust, scalable solutions for banking and financial clients. Show less