Birhan Gona

Experience

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  Ethiopian Electric Power Corp.

  Sept 2004 - Dec 2012

  Marketing/Customer Service

  Perform reception activities and providing information to customers; Ensure communication of relevant information in the right time;Prepare work plans & oversee the operations of the service center;Respond to customer information requests and inquiries; Handle customer complaints;Prepare and update customer information and databases in different formats for decision making;Maintain and update the policy and procedures manuals and thereby provision of policy interpretation and application services for all regional offices;Attend high level customer related meetings thereby taking minutes and performing appropriate correspondence & follow-up based on decisions given;Organize customer forums and meetings; Respond to information requests and inquiries; Work as purchase committee member;Prepare tender documents, contract documents and participate in evaluation of bids;Maintain confidential files and records of decisions;Coordinate different jobs to insure the best use of resources (day to day operation planning);Support and control employees;Prepare service center budgets and follow up use through out the year;Facilitate daily cash collection and maintain & follow-up daily and monthly collection reports; Develop new systems to insure the best handling of data (up to date profile of more than 15,000 customers);Ensure and facilitate procurement of office supplies and maintenance services;Provide orientation to newly assigned employees;Manage employee benefits;Manage yearly, monthly and daily work to insure achievement of objectives;Search for and implement systems that facilitate efficient work operations;Maintain liaison with different stakeholders. Create and use and follow up of service delivery schedules;Prepare weekly, monthly, quarterly and yearly reports; Show less

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  Summer Institute of Linguistics

  Dec 2012 - Dec 2013

  Administrative Assistant

  Manage the calendar and schedule of the Area Director;Maintain paper and electronic files that support the Area Director;Assist the Director with record keeping and reporting as required;Assist the Director/meeting guests in making travel and accommodation booking;Arrange meetings/Events;Maintaining important list of connections;Process expense reimbursements in online finance software (payment to venders and monitoring of accounts);Manage and utilize the area budget as requested by the Area Director;Attend meetings as required by the Area Director and take minutes;Maintain financial records in accounts and perform monthly budget monitors;Perform all communication activities;Organize and manage information; Show less

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  SIM International

  Nov 2014 - now

  Adminstrative Assistant/Liaison Officer

  Assisting with all aspects of organization and administration of workCommunicating with staff and outside organizations on Principals behalf Schedule meetingsPrepare meeting materials for scheduled meetings and maintaining files Provide a full range of word processing and or shorthand/audio duties, including complex work with the minimum of supervisionCarry out personal assistant duties including requiring confidentiality and decision making with minimal directionPrepare information on a word processing system, including school lists, standard letters, examinations documents, proposals, reports and promotional materialsType/format, copy from written drafts or DictaphoneDocument preparation, for Support Letter, Work Permit, IDs, Visas, Professional Registration, and Certificate of good conduct other activities and for different organizationsSubmit and follow-up requests to obtain and renew Support Letter, Work Permit, IDs, visas, certificate of good conduct, professional registration and document authentications Work in collaboration with the Government Relation officer and assist Document preparation, for Support Letter, Work Permit, IDs, and etc…Maintain SIM standards of ethics and behavior with emotional intelligenceCharge services and other costs to the relevant specific accounts as per SIM guidelines Show less