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Ryan Richon

Ryan Richon

General Manager

Followers of Ryan Richon234 followers
location of Ryan RichonClayton, North Carolina, United States

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  • Timeline

  • About me

    MBA - Networking Professional, Mentor, Leader

  • Education

    • Wake Technical Community College

      2015 - 2017
      Associate’s Degree Networking Technology 3.96 GPA

      Heavy course load in IT and Networking including CCNP, CCNA, MCSA, A+, Net+, and Security+ certification courses.

    • East Carolina University

      2017 - 2018
      Bachelor of Business Administration - BSBA Management Information Systems 3.86 GPA

      Awarded the Passage Scholarship for academic performance as a transfer student,inducted into Beta Gamma Sigma honor society,graduated Magna Cum Laude.

    • East Carolina University

      2018 - 2020
      Master of Business Administration - MBA 3.82

  • Experience

    • NY Pizza

      Jan 2002 - Aug 2016
      General Manager

      Oversee all daily operations including all product ordering, creating and analyzing labor, sales, and all other financial reports, manage HR including all staffing and scheduling, oversee all aspects of customer relations, operation and management of POS system and Linux-based computer network, and manage kitchen and front of house staff of up to 12 employees.

    • Pet Kept Secrets

      Oct 2010 - now
      President

      Oversee product development, sales, and marketing; set-up collaboration and video conferencing as well as CRM, ERM and project management software. Work with various people, resources, and applications to design website features and produce audio and video for the website.

    • Sampson Regional Medical Center

      Aug 2016 - May 2017
      Financial Application Analyst

      Admin for e-MDs and Allscripts EHR software; resolve hospital network issues; work with SQL, AD, and Windows Server 2003-2012 R2

    • Cisco

      Jun 2017 - now

      Troubleshoot issues to develop and present complex solutions to maximize customer network performance. Work in the research lab recreating production networks for testing and troubleshooting. Assist TAC with resolving customer network issues. Work with all Cisco technologies and product families establishing layer 1, 2 and basic layer 3 connectivity and configurations.

      • Manager - Cisco TAC Enterprise Route/Switch

        Dec 2021 - now

      • Team Leader - Enterprise Route/Switch TAC

        Oct 2020 - Dec 2021

      • TAC Customer Support Engineer

        Jul 2018 - Oct 2020

      • CALO Engineer

        Jun 2017 - Jul 2018

  • Licenses & Certifications

    • CCNP SWITCH

      Cisco
      Aug 2018

    • Cisco Certified Network Associate: Routing and Switching

      Cisco
      Aug 2016