Alex Herdman

Experience

• 

  Wellington City Council

  Jan 1997 - Apr 2004

  Various roles (both part-time & full-time)

  - Object Tracking Project Coordinator (researched, evaluated, recommended and assisted in the development of solutions for identifying and tracking information assets for the Information Management department) - Web Information Coordinator (trained and assisted internal customers in a new Content Management System) - Records Assistant (data entry, data cleansing, documentation, database development and administration) - Library Assistant (for the Council's corporate library)

• 

  University of Otago

  Feb 2002 - Nov 2003

  Tutor-Supervisor

  Tutor-Supervisor for Student Computing Services.

• 

  NOVA

  Apr 2004 - Sept 2005

  English Instructor

  - Instructed small classes and individuals in English conversation- Provided sales support and evaluated new students

• 

  IDEAL Japan

  Nov 2005 - Mar 2007

  Head Teacher (English)

  - Led and trained a small team of various nationalities to create a new curriculum, tests, a gradingsystem, sales strategy and teaching methodologies - Desktop publishing to create course materials including design and style guidelines - Provided mostly one-to-one English classes, proofreading services, PR support, and IT support

• 

  Land Information New Zealand

  Jun 2007 - Oct 2011

  - Technical Lead on "Web CMS" project to migrate four websites to the Drupal Content Management System (consultancy, analysis, project management, vendor liaison, testing) - Documentation (processes, test cases, requirements, user guides, environment charts & matrices) - Web analytics (reporting, trend analysis, setup/configuration) - Web performance optimization (page weight & load speed analysis and enhancement) - Compliance (Government web standards, accessibility, W3C HTML & CSS) - Training (one to one and group, for Content Management Systems and applications) Show less

  • Senior Website Specialist

    Jul 2011 - Oct 2011

  • Website Specialist

    Jan 2008 - Jul 2011

  • Customer Support Agent

    Jun 2007 - Jan 2008
• 

  Ministry of Transport (New Zealand)

  Oct 2011 - Aug 2014

  - Business analysis and project management for enhancements to the Ministry's SharePoint based intranet and a migration to SharePoint 2013, and their Common Web Platform based public website (including a full redesign) - BA and testing work for enterprise search implementation and support (Syl Enterprise Search)- Support and training for web based systems (public website, intranet, EDRMS)- Web analytics and reporting- Advice on web strategy, best practices and government standards- Promotion of web as a high value channel for communication and engagement to the wider business Show less - Business analysis for improvements to web based systems, including EDRMS and Ministerial correspondence tracking systems- Lead on project which migrated our public website to the Common Web Platform (SilverStripe based)- Represented the Ministry and wider government's interests on the procurement panel for the Common Web Platform- BA/Ministry Project Stream Leader for joint procurement of enterprise search in cooperation with NZTA- Web analytics, UX advice, front-end development and technical implementation of a visual and IA refresh of our SharePoint 2007 based intranet- Mentoring of web content staff Show less

  • Business Systems Adviser

    Dec 2013 - Aug 2014

  • Business Analyst/Project Manager

    Oct 2011 - Dec 2013
• 

  Xero

  Sept 2014 - Apr 2019

  - Tackled complex customer problems by enabling teams to truly work together with real empathy for user motivations and behaviour- Prioritised work while balancing team, business and customer needs- Drove tighter iterations on app development supported by analytics, experimentation, improved processes and automation- Engaged proactively with other teams and users on releases, ideas and issues- Maintained a roadmap that aligned with the the strategic goals of the wider Xero Mobile and global Xero roadmaps Show less

  • Product Owner - Mobile

    Jan 2015 - Apr 2019

  • Business Analyst - Mobile

    Sept 2014 - Jan 2015
• 

  Method Recycling

  May 2019 - Apr 2020

  Product Owner

  - Leadership of a team of diverse talent working to bring an ambitious new product from early prototypes through to robust external trials- Management of the R&D budget and external R&D funding- Regular engagement to bring the Product team, the rest of the business, and our customers closer to each other- Ongoing process improvement including highly successful application of agile principles to hardware and physical product development

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  Xero

  May 2020 - now

  • Group Product Manager

    Sept 2020 - now

  • Product Manager

    May 2020 - Sept 2020