Samraj Aujla

Experience

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  KELCOM Call Center

  May 2016 - Jun 2017

  Telecommunications Operator

  - Learned strong customer service skills by dealing with customers as an answering service for multiple companies- Learned strong documentation and ticketing- High pressure and multi tasking- Was able to work independently on mid night shifts without any assistance after a very short time with the company- Learned about when and how to properly escalate issues

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  St. Clair College

  Feb 2017 - Feb 2018

  Student Associate

  • Considered as an hand Helpdesk post. • Assists students with technical issues in both hardware and software aspects. • Maintains functionality and organization of lab devices such as computers and printers. • Troubleshoot physical connectivity of all devices connected to the network. • Escalated issues to supervisor or to the IT Department.

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  TNT Technology

  Jan 2020 - May 2021

  Technical Analyst

  - Remote Technical support for tier 1 issues- Provided very clear concise tickets that were useful for other employees as well when necessary- Escalated issues and worked with tier 2 support to help resolve issues- Was able to answer very high frequency of phone calls on busy weekends and resolve over 50+ technical issues in a single day even while being relatively new to the position.- Configured thin clients and network printers

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  CAAT Pension Plan

  Jan 2022 - Apr 2022

  Cyber Security Co-Op Student

  - Learned how to use SIEM and went through splunk training through resources provided by workplace as well as the splunk website- Investigated potential cyber security threats and anomalies such as unexpected logins- Learned basics of regular expressions and powershell scripting- Assisted with security guidelines, standards, procedures, and end user awareness- Created Phishing Emails that were designed to trick end users for educational purposes

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  AlphaKOR Group

  Aug 2022 - Apr 2024

  Technical Support Specialist