Adriana Pucanova

Experience

• 

  Instrument s.r.o.

  Oct 2012 - Mar 2015

  Administrative Assistant
• 

  Qizini Losser B.V.

  Jul 2015 - Jan 2016

  Productiemedewerker
• 

  Zeda BB s.r.o.

  Feb 2016 - May 2017

  Administrative Assistant
• 

  BOHEMIA ENERGY

  Jul 2017 - Mar 2018

  Administrative Assistant
• 

  Sitel

  Mar 2018 - Apr 2020

  Technical support for HMD Global

  • Technical Support Representative

    Oct 2018 - Apr 2020

  • CSR for Philips

    Mar 2018 - Oct 2018
• 

  TELUS International

  Apr 2020 - Aug 2020

  Gaming Support Specialist
• 

  Crypto.com

  Aug 2020 - Nov 2022

  Utilized data-driven methods to identify weaknesses in the existing KYC Quality Assurance process, and developed and implemented effective Quality Assurance (QA) processes for KYC activities to ensure compliance with applicable regulations.

  • KYC Quality Assurance Analyst

    Aug 2021 - Nov 2022

  • KYC Analyst

    Apr 2021 - Jul 2021

  • Customer Experience Associate

    Aug 2020 - Mar 2021
• 

  PAH s.r.o.

  Dec 2022 - now

  Project Manager

  Successfully managed complex projects, and developed project management strategies which improved process efficiency, resulting in a 10% increase in revenue from customer sales.