Tracy T.

Experience

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  Women's Health of Milford

  Aug 2002 - Jul 2004

  Certified Nursing Assistant

  Assisted a trio of OB/GYN doctors (Dr. Jerry Ferrentino, Dr. Kay Dohr and Dr. Judith Faulkner) with patient care including vitals, procedure assistance, charting, filing, dictation, medication explanations, cleaning, sterilizing, and other duties as required.• Performed preliminary check of patients and provided doctors with vital information.• Cleaned and sterilized medical equipment in compliance with regulations and quality control.• Served as primary contact for drug company representatives and administered sample distribution.• Provided additional office management functions to include filing, appointments, phone calls, patient inquiries, and explanation of medications and birth control options. Show less

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  CenterPoint Energy

  Jun 2006 - Jun 2007

  Error Analyst Technician

  Kelly Services Contract to CenterPoint Energy• Corrected errors with readings and service lines of CenterPoint Energy gas customers. Interacted with and deployed technicians while meeting daily quotas for error corrections.• Acquired SAP certification; one of only seven to achieve certification among 30 peers.• Self-taught the company proprietary software and assisted coworkers to learn and develop efficiency with the application.• Analyzed raw data and account information to remedy and prevent discrepancies.• Deployed technicians to reacquire usage reading or replace faulty company equipment. Show less

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  N/a

  Jun 2007 - Nov 2011

  Full-Time Student

  Maintained a structured environment for three children while attending school full time and achieved a 3.97 GPA; graduated with a Bachelor of Science in Healthcare Administration

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  Taco Bell

  Nov 2011 - Apr 2012

  Shift Manager

  • Managed 3 to 6 people based on shift schedules while performing duties throughout the store and facilitated swift and accurate handling of customer requests.• Generated reports and computer logs for point of sale, inventory, employee files, variances, and labor analysis plus maintained inventory and product acquisition.• Lead and provided employee instructions as needed to maintain efficiency and a positive workplace while maintaining and increasing customer satisfaction

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  Chick-fil-A-Franchise

  Apr 2012 - Oct 2012

  Food Preparation Worker

  • Worked within a team to provide rapid preparation of food on demand and maintained high service levels focusing on quality assurance and control.• Received and signed shipments for produce, linens, and other deliveries.

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  Time Inc.

  Oct 2012 - Nov 2018

  Account Specialist

  •Telephone and email customer service for magazine subscriptions including delivery, billing, and content. •Specialized email response from escalated emails to headquarters. •Co-Lead of a magazine client resolving customer complaints, access problems, and billing issues that are not able to be resolved by standard customer service representative.

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  Ansafone Contact Centers

  Dec 2019 - Dec 2020

  Customer Service Representative/Interim Supervisor

  Performed customer service and supervised for separate campaigns, helped clients process orders, researched and resolved problems for clients and associates, took supervisor level calls, and oversaw shifts as well as accompanying paperwork and processes.• Worked with insurance companies and clients to resolve their questions and place orders for their OTC benefits and shipments, explained to customers what they are eligible for and how to best take advantage of their benefits, used a proprietary system for order placement and personal workload accountability.• Supervised a separate shorter term campaign for a different client (Proctor and Gamble) and oversaw 30+ employees in regard to scheduling, task and break management, difficult or escalated clients, collaborated with other shift leads, human resources, and the phone management and queue team. •Processed start and end of shift reports in relation to time management, production, queue management, technical or employee issues, and escalations to campaign manager as necessary. Show less