Raymond Hamilton

Experience

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  Zuma Payroll and HR

  Oct 2013 - Oct 2017

  Event Staffer

  • Security & maintaining safety for customers at multiple Seattle area venues (CenturyLink Field, Key Arena, etc.).• Work in teams to efficiently help customers enter and leave venues and have a great experience.• Provide consistent high level customer service to venue attendees through means of wayfinding, service queries, and authentication.Key results:• Collaborating with fellow staffers to achieve the best performing gate at Seattle Sounders events.• Promoted to work the special assignment of securing players and their family’s vehicles. Show less

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  Fulfillment by Amazon

  Oct 2017 - May 2019

  ICQA Associate

  • Use of technologies and applications to assess the condition of items and process them to other departments via robotics.• Cooperating with other associates and departments to properly transition wares to problem-solve or preparation for shipment.• Proper maintenance of wares in pods to assure item quality meets customer needs and satisfaction.Key Results:• Assigned to a team for a special assignment of modifying item pods on all floors to prevent amnesty, count errors, and promote efficient access.• March 2019, entered the ICQA “Hall of Fame” for quality of work and quantity of counts.• Recognized as one of the top counting associates for the 2017 peak season. Show less

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  Lionbridge Technologies

  Sept 2019 - Mar 2021

  Machine Learning Transcriber & Quality Assurance Evaluator

  • Use of Windows OS and machine learning utility to transcribe and annotate audio and text data to ensure accurate interpretation and syntax.• Implementing quality assurance to evaluate fellow transcribers’ data with regards to accuracy and guidelines.Key Results:• Returning to the company from pandemic-based furlough and placed in a position of leadership to assist and guide new associates with software use, day-to-day processes, and ambiguous scenarios.• Consistent positive performance feedback from client(s) throughout project. Show less