Niharika Joshi

Experience

• 

  Netmeds.com

  Jun 2017 - Aug 2018

  Sales Executive
• 

  EClerx

  Nov 2019 - May 2020

  Customer Support Analyst

  Awarded employee of the month twice for having the 92% customer service score. • Provided technical support services to customers of US based telecommunication Comcast Inc.• Handled 80+ calls daily and provided troubleshooting solutions to fix equipment.• Upgraded and adjusted billing account as per customer requests and services.

• 

  Zayntex Spinners Pvt Ltd.

  Jun 2020 - Aug 2020

  Human Resources Assistant

  Facilitate onboarding and orientation process.• Support HR manager to maintain orientation packages as required.• Provide administrative support to HR management.• Serve as first point of contact for new hires for any queries pre or post orientation.• Maintain professional and collaborative working relationship with staff and pub

• 

  McDonald's

  Feb 2021 - Jan 2022

  Greeting customers , taking orders and payments. Resolving guests complaint and taking feedback. Responsible for keeping the restaurant clean . • Help new hires in training modules and providing equipment-training.• Taking orders and promoting new offers and promotions to guests.• Resolving guest complaints and maintaining restaurant cleanliness.• Complete monthly performance review (SOC’s) for new hires.

  • Crew Member

    Apr 2021 - Jan 2022

  • Crew Trainer

    Feb 2021 - Jan 2022
• 

  University of the Fraser Valley

  Sept 2021 - Dec 2022

  • One-to-one tutoring to UFV students for writing and subject area.• Representing ASC at opportunity fairs and hosting writing workshops.• Booking tutoring appointments and updating session notes.• Assist in maintaining and updating of ASC resources on website. • Modify and update resources on ASC website Working with students to help them understand the concepts especially those learned in classroom.

  • Level Two Peer Tutor

    Jan 2022 - Dec 2022

  • Level one Peer Tutor

    Sept 2021 - Feb 2022
• 

  Coast Capital Savings

  Dec 2022 - now

  Proactively provide needs-based advice by developing and presenting customized financial solutions regarding deposits, invesments (GIC's), lending, and credit cardsUtilize sound credit interviewing, judgement and analysis skills to identify and provide recommendations on credit solutions within guidelines, on products including mortgages, loans, lines of credit and credit cardsProvide sound investment advice and identify appropriate solutions including registered and non-registered term deposits, TFSA’s Maintain up-to-date knowledge of economic and market conditions. Show less Educating clients to ensure they understand how their money is being managedEngaging with new and existing clients on a daily basis to better understand their short- and long-term financial goalsMonitoring client portfolios to ensure these meet their progress and target Providing tax, income, and estate guidance for clients while being able to answer questionsRegularly attending training sessions to stay up-to-date with regulatory or industry changesAssisting with marketing and communications to help grow their customer baseProactively resolving or preventing banking or portfolio problems Show less Serves customers by completing account transactions.Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs, and directing customers to a branch representative.Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals.Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.Reconciles loan coupons and other transactions.Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller.Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.Maintains customer confidence and protects bank operations by keeping information confidential.Contributes to team effort by accomplishing related results as needed. Show less

  • Relationship Manager

    Apr 2024 - now

  • Member Advising Specialist

    Apr 2023 - Apr 2024

  • Member Banking Specialist

    Mar 2023 - Apr 2023

  • Member Service Representative

    Dec 2022 - Mar 2023