Stacey Cook

Experience

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  Marathon Petroleum Company

  Jan 1999 - Jan 2008

  Security Manager

  Maintained knowledge of complex industry trends, current security issues and security technology. Updated management on risk and threats that could impact company business.Established/maintained a robust customer relationship to ensure complete understanding of customer processes to enable the delivery of viable security responses.Performed incident analysis and investigation relative to all incidents with advice and closure to all responsible functional management and supporting security management.Established security objectives, goals, processes and plans in support of divisional and corporate strategic directions.Developed, implemented, and promoted the growth of security on all IT systems in order to centrally manage physical access, access to systems, educate users of individual responsibilities, and minimize the possibility of malicious access. Show less

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  AK Steel

  Jan 2009 - Jan 2010

  Security Manager

  Responsible for conducting site reviews, reviewing findings, and making recommendations to coordinators.Responsible for planning, developing and implementing security plans, security programs such as Emergency Response and Crisis Management, Physical Security, Incident Management and Investigation.Responsible for providing leadership, advice and counsel to line management on security policy and practices. Identified exposures, recommended and developed corrective plans as appropriate.Provided leadership, advice and counsel to all security staff in achieving current and long range strategic program objectives. Show less

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  Pacific Sunwear

  Sept 2011 - Jan 2012

  Assistant Store Manager

  Scheduling, operational activities and talent manager.Managed and motivated our team to increase sales and ensure efficiency, analysed sales figures and foretasted future sales volumes to maximize profits and interpret trends to facilitate planning.Dealt with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing and organizing training and development, ensured standards for quality, customer service and health and safety were met. Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitored what local competitors were doing. Show less

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  Mountain State Renovations, LLC

  Jan 2012 - Aug 2013

  Office Manager

  Maintain office services by organizing office operations and procedures, prepare payroll, control correspondence, design filing systems and review/approve supply requisitions. Design and implement office policies by establishing standards and procedures, measure results against standards and make necessary adjustments.

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  Genesis HealthCare

  Mar 2014 - Sept 2019

  Director of Admissions and Marketing

  Put Customer Service First: Ensure that customers and families receive the highest quality of service in a caring atmosphere which recognizes the individuals’ wants and needs.Manage center customer flow including community sales, referral management, admission and sign-in process, through post-admission utilizing the Genesis Core Operating System (PCC).Meet census goals by working with the center’s interdisciplinary team and Genesis HealthCare Area entities to coordinate customer flow into and through the center.Guide the center sales program which ensures: strong customer, referrer, and payor satisfaction with the objective to achieve and exceed market share levels, positive public image/brand reputation and goals of census, occupancy and skilled mix.Enter complete, accurate, real-time documentation in Genesis Systems to support valued account relationships, patient placement and team communications through reliable information and quality reporting.Ensure customer satisfaction and assess/respond to customer satisfaction surveys.Work with Center Executive Director/Regional Director of Business Development and appropriate staff to ensure consistent, effective admissions, discharge and transfer meetings.Direct the day-to-day activities of Marketing/Admissions personnel to ensure that all center referrals and admissions are correctly documented and processed. Show less

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  WOODLAND OAKS HEALTH CARE FACILITY

  Sept 2019 - Sept 2024

  Business Office Manager

  Assist in planning, developing, organizing, implementing, evaluating, and directing all aspects of community relations/marketing for 6 facilities in Kentucky;Responsible for the on-boarding and reduction of Admission Coordinators while managing their day-to-day performance. Ensure that their admission and marketing goals are met and are adhering to approved budgets;Visit prospective residents/families in the hospital/home to complete an on-site visit;Coordinate advertising endeavors including tracking and analyzing their impact;Institute Public Relation Strategies designed to enhance public image of each centers specific brand and responsible for public relations with residents, families, team members, and the community; Execute effective marketing strategies to attract potential residents/referral sources and build new relationships within the community and maintain existing ones (referral sources, doctors offices, community partners..etc)Participate in community events such as the Chamber of Commerce, local hospitals, seniors centers, and senior living communities to promote our facilities and to network to potential residents;Educate community partners, referral sources, and any current or prospective stakeholder of the communities by distributing informational materials and giving them facility updates;Develop, maintain, and update facility Marketing/Community Relations Strategies/Plans;Perform market analyses for focusing marketing strategies;Serve as a liaison between internal and external stakeholders as well as potential residents and the facility when doing on-site hospital/home visits. Show less

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  Morning Pointe of Russell

  Jan 2024 - now

  Director of Community Relations