Fernando Jr Dingle

Experience

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  Sykes Enterprises, Inc.

  Jun 2006 - Feb 2008

  Technical Support Representative/Subject Matter Expert Level 2
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  Dell Philippnes

  May 2008 - Sept 2008

  Dell Certified Resolution Expert
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  Atos Xerox

  Oct 2008 - Oct 2015

  IT Service Desk Manager (Cebu Client - Operations Head)

  Built and managed the Cebu client Operations: a team of 200~FTEs: 8 Supervisors, 4 QA, 1 Technical Knowledge Manager, 1 Complaint/Compliance Manager, 1 Trainer, 18 RDM (Remote Desktop Manager) and 105 Technical Helpdesk Analysts).Other Positions:• AETNA IT Technical/Service Desk Supervisor – Xerox - July 2013 to Feb 2014• IT Technical Helpdesk/Service Desk Supervisor –Xerox (XIM Account) – Sept 2012 – June 2013• Team Lead –Xerox (Xerox Information Management) – Jan 2012 –Aug 2012• L2 Service Desk Analysts/Team Lead – Jan 2011 – Dec 2011• L2 Service Desk Analyst/Subject Matter Expert - Xerox – Oct 2008 - Dec 2010 Show less

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  Freelance/Consultancy

  Oct 2015 - Oct 2016

  Executive Business Consultant

  Supported a US plumbing franchise here in the Philippines in optimizing their operations.

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  MicroSourcing

  Oct 2016 - May 2017

  Infrastructure Support Manager
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  Atos Syntel

  Feb 2018 - Apr 2019

  Senior Consultant / Project Manager
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  Rhipe

  Jun 2021 - Sept 2022

  Cloud Services Technical Lead & IT Manager
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  Blackboxph

  Oct 2022 - Feb 2024

  Co-Founder
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  Thrive

  Mar 2024 - now

  Service Delivery Manager