Ansley Clarke

Experience

• 

  Marriott International

  Feb 2019 - Aug 2021

  As a Guest Service Representative, I assisted guests in all aspects of their stay and ensured each request was met timely. I facilitated guest needs across multiple departments. Trained new associates, supervisors, and managers on position duties and operations. I worked directly with our shift leads and department managers to ensure top-notch customer service and provide feedback. I reviewed metrics of customer satisfaction and worked to find areas of improvement.

  • Guest Service Representative

    Oct 2020 - Aug 2021

  • Guest Service Representative

    Feb 2019 - Oct 2020
• 

  Legrande Health

  Feb 2022 - now

  As an Human Resources Assistant Manager, I use strategic planning and hands-on execution to contribute to the growth of the company, while improving upon existing HR procedures. I worked closely with other departments throughout the company to create new training programs that reduced turnover rates. Experience in talent acquisition allowed me to screen, interview and manage new hire's paperwork, and ensure compliance. In my role as an Account Operations Specialist, I fostered strong relationships with each client and was a liaison for the needs of both our clients and our team. I monitored key performance indicators and analyzed data to ensure growth. Additionally, I orchestrated and led regular meetings to enhance team operations. I resolved heightened tensions among clients, customers, and our team fostering a harmonious and productive environment that left all satisfied with the resolution. In this role I was involved in ensuring daily operations were completed and ensuring that our performance metrics were met or exceeded. I resolved escalated customer issues and bridged the gap between customers and the organization, driving customer satisfaction. I was the lead trainer for new hires and continued to provide mentorship, training, and ongoing support to those who were no longer in training period.

  • Assistant Manager Human Resources

    Nov 2022 - now

  • Account Operations Specialist

    Apr 2022 - Jan 2024

  • Customer Service Representative Team Lead

    Feb 2022 - Jul 2022
• 

  Utah State University

  Sept 2023 - now

  MHR Vice President of Alumni Relations
• 

  PepsiCo

  May 2024 - Aug 2024

  Human Resources Intern