Melissa Miller

Experience

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  Aon Hewitt

  Jul 2000 - Apr 2011

  Managed up to three simultaneous projects with overall annual budget of $2.5 million within the Operations and Quality Portfolio. Utilized teams of up to 90 resources with at least 70% working from off-shore locations and spread across up to 11 different technology groups within the company while ensuring quality project delivery to stakeholders. Responsible for the client satisfaction, domain consulting, requirements creation and maintenance, customer service provisional training, and integration with the system development team. Also, oversaw and managed the team responsible for day to day processing. Responsible for the day to day activity in running a defined contribution plan including being the client’s main contact person. Also was responsible for test planning and test execution for new product and client implementations.

  • Benefits IT Project Manager

    Jun 2008 - Apr 2011

  • Defined Contribution Benefits Services Manager

    Jul 2003 - Jun 2008

  • Business/Quality Assurance Analyst, Defined Contribution Plans

    Jul 2000 - Jul 2003
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  FlexManage

  May 2011 - Oct 2015

  Managing Consultant, Software Development

  Program management responsibilities include generating roadmaps, developing best practices, defining resources required and allocating them accordingly, cultivating relationships with strategic partners and managing cross-functional streams within the company. Project management responsibilities include all aspects of project management (project planning, risk mitigation/escalation, status reporting and financial management) as well as involvement in project staffing, development and training of team members, screening/interviewing new candidates for various internal positions, and involvement in the identification and sale of new business. Worked closely with the technical architect and client contacts to generate requirements and communicate them to the project team. Also responsible for managing project teams made up of internal associates, third party vendors and client personnel. Show less

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  McDonald's

  Nov 2015 - Oct 2017

  Program Manager, National Content Digital Menu Boards

  Worked as a consultant for McDonald's on the Digital Menu Board Team, rolling out indoor and outdoor digital menu boards to all restaurants across the country. Program management responsibilities include helping to generate and update the program business case and charter, program status reporting, vendor management and project coordination, adopting and adapting the IT PMO program/project processes, developing project standards (templates, timelines and guidelines) for National Content projects, coordinating discussions with leadership and team leads to determine project/initiative priority, identifying gaps or issues and proposing/implementing solutions, participating as a Digital Menu Board program representative in broader company initiatives to assess impact and incorporating IT concepts into marketing-led initiatives. Show less

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  HUB International

  Nov 2017 - Mar 2018

  PMO Program Manager, ITCM and Wholesale

  Program management responsibilities include planning and coordinating activities pertaining to large, complex programs, organizing and executing of change management activities for business leads and end users, engaging with C-level leadership to confirm scope and program roadmap, monitoring and reporting of overall program status (resources, budgets, plan), establishing working relationships with vendors and ensuring PMO standards are used across all projects within the program.

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  EXPRESS

  Apr 2018 - Aug 2019

  Sr. Program Manager, eCommerce

  Program management responsibilities include providing leadership, direction, strategy and oversight, for the eCommerce and IT teams. Other responsibilities include generating a cross-functional roadmap, coordinating priorities across eCommerce and IT, managing/overseeing key business initiatives for 2018 and 2019 and leading stakeholder meetings with high-level executives including the CIO.Major initiatives include the implementation of a Marketplace utilizing the Mirakl platform.

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  Tosoh America, Inc.

  Sept 2019 - now

  Senior Program Manager