Mario Gibson

Experience

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  Pizza Hut UK & Ireland

  Jan 1994 - Jan 1999

  Crew Member

  Joined as a Trainee Crew & was promoted in 3months to be a Crew Member

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  Hilton Hotels & Resorts

  Feb 1999 - Sept 1999

  Service Staff (Jaic Hilton / Union Bar & Grill Room )

  Joined the Bar as a Server Trainer & was promoted to be the Server Check with customers to ensure they are enjoying their meals & take action to correct any problemsEscort customers to their tablesExplain how various menu items are prepared, describing ingredients and cooking methodsInform customers of daily specialsPrepare checks that itemize and total meal costs and sales taxesPresent menus to patrons & answer questions about menu items, making recommendations on requestRemove dishes and glasses from tables or counters, and take them to kitchen for cleaningServe food and/or beverages to patrons; prepare & serve specialty dishes at tables as requiredStock service areas with supplies such as coffee, food, tableware, and linens عرض أقل

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  Jumeirah Group / Jumeirah Hotels & Resorts

  Oct 1999 - Dec 2003

  Service Staff ( Wild Wadi / Vu's Fine Dining / Emirates Towers Hotel / Scarletts Rest Night Club

  Handling the service at Wild Wadi Water park, Emirates Towers Hotel – Scarletts Rest Night Club and VU’s Fine Dining RestaurantSetting tables with quality china, glass, silver, and following all details of event orderEnsuring high standards by following service standards of departmentExceeding customer expectations by anticipating service needsOrganizing motions to maximize efficiency of set-up and serviceEnsuring creativity of buffets and day-to-day customer special needs

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  Hilton Hotels & Resorts

  Jan 2003 - Feb 2006

  Captain (Hilton Residence)

  Served food and drinks during mealsCleaned and polished silver, waxed floorsSupervised the actual service in the RestaurantEnsured hygiene, safety and good sanitationSpecialized in different table settings and services such as Buffet Service etc. Motivated the staff to work efficientlyFound new ways of cost reductionResponsible for scheduling the staffSpecialized in different table settings and services such as Buffet Service etc. Attended the briefing before service opensResponsible for the training of subordinates and also new comersSupervised the actual servicePrepared specialized food in the Restaurant عرض أقل

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  Jumeirah Group / Jumeirah Hotels & Resorts

  Mar 2006 - Jan 2009

  Villa Butler (Dar Al Masyaf)

  Supervision that food and drinks are served during mealsSupervision that floors are cleaned and waxed Supervision that client's clothes for wear, polishes shoes & performs other valet dutiesSupervision of cleaning related domestic dutiesPerform other services as requested, such as mixing and serving cocktails and teaAnswer telephone and deliver messagesTaking care of Housekeeping & Ironing clothes of the guestsEnsure hygiene, safety and good sanitationEnsure an efficient operating cost reductionUp-sell the Restaurant & implement on-going up-selling schemesEnsure all policies and procedures laid down by the company are adheredEnsure that the guests receive prompt, friendly and personalized serviceHaving good knowledge of menu and food & beverage عرض أقل

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  Westin Hotels & Resorts

  Jan 2009 - Aug 2009

  Senior Butler

  Supervision of the Executive lounge(Breakfast/afternoon tea/Apero (Happy Hour)Supervision Personalized Check in for Suite room guests as well as check out. Familiar with Opera rooms management system as well as Fidelio system. Supervision of Pre-arrival courtesy messages for suite arrivals. Supervision of Wardrobe Management. (Packing and Unpacking).Supervision of private dining orders. Supervision of House keeping (Refreshment of rooms as well as engineering work ordersEnsure hygiene, safety and good sanitation in the Butler lounge Kitchen. Up-sell the Restaurant & implement on-going up-selling schemes including the Hotel. عرض أقل

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  Cinnamon Grand Colombo

  Oct 2009 - Jan 2020

  Chief Butler

  Responsibilities and essential job functions include but are not limited to the following: To consistently provide thoughtful, caring and sincere service.To identify and anticipate Guests’ needs and ensure personalized service is providedTo oversee all Butlers Supervisors and the day-to-day operation of the departmentTo inform other operating departments of matters related to Butler operations, notably Front Office, to ensure VIP status is communicatedTo schedule routine inspections by supervisors of all Butler areas including occupied and non-occupied roomsTo train all Butlers and SupervisorsTo assist with any plans or arrangements the guest intends to make during their stayTo ensures that all requests from Guests are made possible and are followed up onTo ensure all Butlers have knowledge of in suite services, technology, amenities, functions and systemsTo assist guests regarding hotel facilities in an informative and helpful wayTo follow department policies, procedures and service standardsTo follow all safety policies Other duties as assigned عرض أقل

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  Amaya Resorts & Spas

  Jan 2020 - Oct 2022

  Group Head Butler

  Group Head Butler

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  Anantara Hotels & Resorts

  May 2023 - Jun 2023

  Head Butler - Qasr al Sarab Desert Resorts
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  Uga

  Sept 2023 - now

  Manager-Training & Skills Development