Aaser Truusa

Experience

• 

  Oonurme OÜ

  Jan 2012 - Jan 2014

  Seasonal Field Worker

  Started working at the age of 12 to fuel my passion for technology and fund personal investments in tech equipment. Recognized for outstanding performance, earning the #1 Best Performing Worker title for two consecutive years, along with a significant monetary award for exceptional dedication and results.

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  Various Companies

  Jan 2015 - Jan 2019

  Seasonal and part-time roles at 15+ companies

  Gained diverse, hands-on experience across various industries, including construction, logistics, and mechanical engineering. Developed technical proficiency in operating industrial machinery and using major power tools, with practical skills in welding, turning, threading, and milling.Had the unique opportunity, thanks to my father, to explore and engage with some of Estonia’s leading factories, deepening my understanding of industrial operations and manufacturing processes.

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  Post11 Ltd.

  Jan 2018 - Jan 2019

  Operative / Supervisor

  Oversaw key warehouse operations, including receiving, inventory management, dispatching, and facility maintenance. Worked in close collaboration with senior management, taking on additional responsibilities that extended beyond core duties.Led initiatives in warehouse management, including the training and onboarding of new employees, and contributing to the structuring and organization of a new warehouse space.

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  Swedbank

  Jan 2019 - May 2022

  IT Support Specialist

  Delivered 1st and 2nd level technical support for internal employees, ensuring timely resolution of technical issues and maintaining high service standards. Collaborated effectively with cross-functional teams to diagnose and resolve complex problems.Leveraged software development expertise to create custom scripts, streamlining workflows and automating repetitive tasks, which significantly enhanced operational efficiency. Developed comprehensive documentation to support fast knowledge retrieval and productivity.Consistently ranked as the #1 problem-solver in the team, both in overall issues resolved and for achieving the highest number of problems solved in a single day - demonstrating a strong commitment to efficiency and excellence in IT service delivery. Show less

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  Lõuna-Eesti Hooldekeskus AS

  Jan 2021 - Jan 2022

  IT Specialist

  Delivered IT support services, ensuring the smooth operation of internal systems and technical infrastructure. Lead the development of internal databases, applications, and websites, enhancing operational efficiency and streamlining workflows.Collaborated with business partners to drive the company’s digital transformation initiatives, implementing innovative solutions to modernize processes and optimize performance across the organization.

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  Area9 Lyceum

  May 2022 - now

  Managing the successful implementation of Area9's adaptive learning platforms for global clients, ensuring seamless integration and driving value creation. I work closely with clients and internal teams to define scope, set expectations, and ensure timely deployment. By providing consultation, I help clients optimize platform usage and maximize learning outcomes.* Leading client communications and deployment, fostering strong relationships and trust* Coaching client administrators and guiding on best practices* Identifying issues early and collaborating on solutions* Supporting content development, platform configuration, and reporting* Collaborating on platform enhancements and driving internal process improvements Show less Enhancing client satisfaction through advanced technical support and guidance for Area9’s adaptive learning platform, ensuring seamless integration and a smooth user experience. I collaborate closely with clients, developers, and product teams to troubleshoot issues, enhance platform functionality, and support continuous improvement.* Providing 2nd-line technical support and assisting on customer calls across EU and US time zones* Guiding clients through technical integrations and system configurations* Triaging and reproducing technical issues, collaborating with developers for resolution* Partnering with Product Managers to prioritize support tasks and feature development* Monitoring platform performance and user experience to optimize support workflows* Tracking forums and communications for issues requiring escalation to the incident response team Show less

  • Implementation Manager

    Dec 2022 - now

  • Technical Product Specialist

    May 2022 - now