Boa Wang

Experience

• 

  Philips

  Feb 2011 - Dec 2018

  24/7 globally support our international iSite/Intellispace PACS (PictureArchiving and Communication Systems) customers in Radiology. Page 2 As second line support, troubleshooting and solving customer problems,involving DICOM, HL7 and brokers. VCE platform based with advanced VMware knowledge. System engineering in Windows, SQL, network environment. System engineering for iSite systems (technical and administrative) Pro-active support with respect to upgrades/updates. Document all actionstaken during problem resolution in a professional manner, in ITIL withSalesforce. Contribution to the development of the TS iSite. Show less Build and consult PACS for HIS (Hospital Information Systems) RIS(Radiology Information System) global customers. Define the system build part (configuration, BOM and labor cost) of solutionsoffered to customer, both standard (via quote tooling) and non-standard (inbids). Responsible for hardware design and ordering. Contribute to 3rd partypartner/supplier. Build and configure systems conform specifications and as quoted, with rightquality and on time; then ship to site and made available in the customer’s ITinfrastructure as planned (with local support). Update systems to latest status, making sure that they are verified conformapplicable procedures, closely working with the integration team, prior topresenting these in a Techlive review to Customer Care for handover. Providing support for peer teams (e.g. Marketing) for pilots, demo systems, etc.And together with the sales team support tender meetings. Worked closely with international world-wide project teams, skilled incommunicating clearly and efficiently with all key marketing teams (face to face,in teleconferences & in writing). Show less

  • IMS Engineer in Digital Pathology Solutions

    May 2017 - Dec 2018

  • Technical Support Engineer

    May 2014 - Apr 2017

  • Technical Consultant

    Aug 2011 - Apr 2014

  • Graduation Internship at Philips Research

    Feb 2011 - Jul 2011
• 

  Vanderlande

  Jan 2019 - Nov 2019

  IT Project Lead Engineer - Airports

  Coordinate and technical implement Airport project in the IT infrastructurefield, as part of baggage handling systems that are installed at customers. Creates the ICT project planning and manages all deliverables in the project,coordinates IT procurement and project activities of the ICT project team. Responsible for time, quality and budget of the IT scope. Works closely together with other stakeholders to integrate IT activitieswithin the project. Strong technical affinity and detailed knowledge about IT infra, based onMicrosoft/Linux standards, Cisco and HP hardware. Oracle databases andWebLogic application servers are used as middleware. Responsible for the delivery of hardware and software, design, testing in theexecution of the project and acceptance transfer to the Service. Show less

• 

  Philips

  Jan 2020 - now

  The Technical Consultant is a key member of the implementation Radiology Information project and/or service team fostering collaboration through sharing experiences, information, perspectives, skills and expertise. Keep driving continuous improvements of our implementation methodology and service offerings based on customer feedback there by ensuring high customer satisfaction. Activities include Scoping, designing, building, deploying and/or integrating solutions, analyzing the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution, resolution of incidents, problems and services requests raised by customers (internal or external). Show less

  • Technical Team Lead

    Oct 2024 - now

  • Solutions Technical Consultant

    Jul 2021 - now

  • IMS Engineer in Philips Digital Pathology

    Jan 2020 - Jul 2021