Ranier Reyes

Experience

• 

  IPloy Staffing Solutions

  Feb 2020 - Jan 2021

  Service Desk Specialist

  -Maintaining coherence to (SLA) and information security requirements, priority/severity classification todifferentiate requests and address the most critical ones first.-Resolve issues at the first point of engagement and avoid hand offs, escalations and the need for callbacks.-Responsible for the on boarding of new employees and off boarding of terminated employees.

• 

  Benchmark 365

  Jun 2021 - Jul 2022

  Help Desk Analyst

  -Utilize different remote tools (RMM) and documentations to assist in troubleshooting clients computerproblem or request.-Analyzes and resolves all application software or hardware incidents and requests from end users then document all key IT systems.-Install and perform minor repairs to hardware, software, or peripheral equipment, following design orinstallation specifications. Refer major hardware or software problems or defective products to vendors.

• 

  SCALABLE OS

  Jun 2022 - May 2025

  L2 System Engineer

  -Served as lead system engineer for the design, deployment, and maintenance of VoIP systems.-Manage Phone porting, PBX setup, SIP trunking, E911 and Caller ID configurations.-Manage VPNs, VLANs, QOS and Sophos firewall network security policies.-Monitor and mitigate security threats and respond to phishing emails. Implement endpointprotection, email security, cloud-based SASE VPN solution and multi factor authentication (MFA).-Provisioned and managed Microsoft 365 tenant environments, including Exchange Online, SharePoint,Teams, OneDrive and Entra ID. Show less