Vanessa Ho

Experience

• 

  University of Melbourne

  Feb 1994 - now

  Marketing and Communications:* Develop print/online campaigns to successfully market short courses and postgraduate degree courses, and to promote research activities and teaching and learning opportunities.* Ensure compliance with the University’s branding policy, assisted with co-branding.* Involved in all facets of the Biannual Reports production, from concept through production to final delivery.* Worked closely with stakeholders to ensure effective delivery of events.* Develop and maintain the front end functionality of websites, to ensure that sites are compliant and functional and, in particular, meet the needs of external users. * Managed and maintained ACT! CRM database.Systems and Networks:* Ensure the IT systems supports business of the Department.* Ensure that support calls are handled effectively and efficiently, providing support by phone, remotely and face to face to staff and students.* First point of contact for all IT and technical queries, responsible for diagnosing and resolving hardware, software and end user problems.* Build, configure and troubleshoot server hardware. * Work within a TCP/IP network environment, assigning IP addresses using IP Address Management (IPAM) system.* Assisted visitors with networking of BYOD, with some operating system in languages other than English, to operate on the University’s wireless network. Infrastructure/Resources:* Oversaw the refurbishment of the Department in 2008, liaised with diverse range of stakeholders, architects and numerous contractors to ensure successful project delivery.* Maintained an asset database of physical assets and resources, oversaw maintenance requests by contractors external to the University, and contribute to resource planning, particularly with IT infrastructure.OHS:* Chief warden of building occupied by Department.* Achieved 93% conformance rate for 2014 OHS Audit and attained over 95% completion rate for mandatory OHS training of staff/students. Show less * Responsibilities as a Tutor included conducting weekly laboratory classes, illustrating the functionality of WordPerfect, Pagemaker and applications in the Microsoft Office Professional Suite; and supervising demonstrators in their duties in class.* Responsibilities as a Demonstrator included assisting students in weekly laboratory classes and with their assignments; conducting help sessions, in an effort to promote the students’ understanding of the subject and with assignment difficulties; and assessing student assignments. Show less

  • Service Delivery Team Lead (Chancellery Events and Logistics)

    Dec 2023 - now

  • Acting Manager, Field Services

    Oct 2022 - Dec 2023

  • Team Lead (Logistics)

    Jan 2019 - Oct 2022

  • Team Leader (Specialist Campuses and Event Support)

    Jan 2017 - Dec 2018

  • Onsite Support Coordinator

    Dec 2014 - Dec 2016

  • IT and Infrastructure Manager

    Jul 1996 - Dec 2014

  • Casual IT Support Officer

    Jun 1994 - Jul 1996

  • Tutor and Demonstrator

    Feb 1994 - Jul 1996