
Alexander Meneses 🇨🇦
APLICATION SUPPORT ANALYST

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About me
Experienced Business Analitycs | Business Manager | Data Analyst | Software Quality Assurance Tester | Problem Solver
Education

Corporacion Universitaria Unitec
2005 - 2015Bachelor of Business Administration - BBA Business Administration and ManagementBusiness Documentation · Interactive KPI Dashboards · Strategic Asset Management · Key Performance Indicators · Flow Diagrams · Mobile Application Development · Oral Communication · Annual Reviews · Business Solution · Data Visualization · Business Process · Business Requirements · Business Reporting · Data Analysis · Problem Solving · Abstraction · Custom Reports · Data Conversion · Spanish-speaking · Business Process Improvement

Lambton College
2023 - 2024Bussiness Analitycs BussinessBusiness Documentation · Business Systems · Interactive KPI Dashboards · Acceptance Testing · Test Planning · Strategic Asset Management · Key Performance Indicators · Written Communication · Workflow Management · Flow Diagrams · Test Cases · Data Modeling · Database Management System (DBMS) · Mobile Application Development · Oral Communication · Annual Reviews · Business Solution · Data Visualization · Business Process · Communication · dashboard · Business Requirements · Business Reporting ·… Show more Business Documentation · Business Systems · Interactive KPI Dashboards · Acceptance Testing · Test Planning · Strategic Asset Management · Key Performance Indicators · Written Communication · Workflow Management · Flow Diagrams · Test Cases · Data Modeling · Database Management System (DBMS) · Mobile Application Development · Oral Communication · Annual Reviews · Business Solution · Data Visualization · Business Process · Communication · dashboard · Business Requirements · Business Reporting · Data Analysis · Problem Solving · Quality Assurance Testing · Abstraction · Custom Reports · Datasets · 360 Feedback · Presentations · Data Conversion · Spanish-speaking · Quality Analysis · Responsiveness · Customer Onboarding · Business Process Improvement · Data Quality · Co-ops · Critical Thinking Show less
Experience

CEINTE Consultoría Estratégica Integral S.A.
Sept 2015 - Jul 2018APLICATION SUPPORT ANALYST• Extracted, cleaned, and organized large datasets from multiple sources to ensure data accuracy and readiness for analysis decreasing decision-making time by 20%.• Developed data tools for data entry transformation processes boosting efficiency by 25%.• Implemented interactive dashboards for real-time insights using tools like Power BI increasing informed decision accuracy by 85%.• Optimized database performance by refining queries and indexing, diminishing response times by up to 20%.• Supported 3 migration projects by validating data integrity and ensuring seamless integration of new systems. Show less

SOPORTE LOGICO
Aug 2018 - Aug 2023QA and Data Analyst Coordinator – COMPANY: SOPORTE LOGICO• Led a Help Desk team of 30 members, reducing ticket response time by 45% through efficient coordination.• Developed and maintained SQL datasets, supporting data-driven decision-making and succeeding in efficiency by 40%.• Designed and implemented 5 dashboards in Power BI, enabling project reporting and real-time monitoring getting data decision tasks by 25%.• Collaborated with cross-functional teams to optimize system performance, achieving a 20% improvement in operational efficiency.• Partnered with technical teams and 35 stakeholders to define business requirements and translate them into analytical solutions.• Conducted data analysis for 15 processes, achieving a 15% performance increase through data-driven insights. Show less

Acadian Group
Oct 2023 - May 2024Produce AssistantExecuted coating production activities of 150 pieces per day according to Process Flow.Organized and labelled materials from 2 production lines to ensure efficient production.Checked 2 manufacturing processes to ensure compliance with established standards and procedures.Collaborated whit Acadian quality team in product inspections to ensure 100% compliance with specifications.Cooperated in storage and distribution of raw materials and finished products in 1 line of production.Provided continuous process improvement leading to 70% in employee productivity Show less
Licenses & Certifications
- View certificate

Learning ITIL®
LinkedInSept 2025 - View certificate

Power BI Data Analyst Associate (PL-300) Cert Prep: Connecting to Power BI Data
LinkedInSept 2025 - View certificate

Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
LinkedInSept 2025 - View certificate

ServiceNow IT Leadership Professional Certificate
ServiceNowJul 2025 - View certificate

Microsoft Azure AI Essentials Professional Certificate by Microsoft and LinkedIn
MicrosoftJun 2025 - View certificate

Programming Foundations: Software Testing/QA
LinkedInJun 2024
Languages
- esEspañol
- frFrench
- enEnglish
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