Thae Su San

Experience

• 

  Hotel Royal A.C.E Nay Pyi Taw

  May 2016 - May 2016

  Internship Trainee

  -Check guests in and out of their rooms.-Make recommendations for activities and restaurants.-Answer any questions guests have.-Meeting and greeting clients.-Answer and forward phone calls.-Organize and maintain files and records, update when necessary.

• 

  Pegu Travels

  Dec 2017 - Feb 2019

  Travel Consultant

  -Advised and creating the itinerary as per clients’ needed-Send the proposal to clients within 24 hours-Follow up the requests and modification according to their wishes-Prepare documents for the confirmed trip-Follow up with the guide on tour to provide the best service -Solving on ground problems during the tours-Report to overseas agents on tour or after the trip, take action on bad feedbacks from clients or agents rapidly

• 

  Easia Travel

  Mar 2019 - Oct 2020

  -Researching travel options and presenting the best deals in terms of requirements -Ensure all bookings and reservations are processed accurately-Responding to all phone enquiries promptly, courteously and in a timely and clear manner -Building strong relationships with the clients (B2B & B2C)-Ability to achieve team sales and profitability objectives-Finding solutions to customers' complaints-Monitoring competitor activity in order to maintain the most competitive rates -Attending personal and professional development trainings-Handling bookings from online platforms Show less

  • Sales Executive

    Dec 2019 - Oct 2020

  • Jr Sales Executive

    Mar 2019 - Dec 2019
• 

  Magic Travels

  Feb 2022 - Aug 2023

  Reservation Assistant

  -Handling requests received from clients, travel agents and quotation of the services-System entry of incoming reservations and bookings-Reservations and confirmation vendor or internal suppler confirmations within agreed timelines-Issuing invoices for travel packages-Identify and communicate any special handling instructions to the relevant operational teams-Process cancellations, no-shows and booking amendments as per SOP-Ensuring the payments are made in a timely manner. Show less

• 

  Meeting Point Emirates

  Oct 2023 - Jun 2024

  Reservations Agent

  -Process reservations accurately and efficiently using reservation management software.-Handle cancellations, modifications, and special requests in a timely manner, adhering to company policies.-Collaborate with other departments, such as sales and operations, to ensure smooth operations and guest satisfaction.-Handling availability and pricing requests received from clients.-On-shift support to Contact Centre for the on spot bookings-Address and resolve on-the-spot guest issues related to hotels, transfers, and excursions, ensuring prompt and effective solutions for enhanced guest satisfaction. Show less

• 

  Travco UAE & Oman

  Aug 2024 - now

  Reservations Executive