Sarah Videnyi

Experience

• 

  Sigalagala National Polytechnic

  May 2018 - Jul 2018

  Assistant ICT Technician

  ● Terminating patch cords , activating ports, IP addressing and configuring VLANs in the network● Installation of operating system and software upgrades● Configuration of Cisco switches and routers● Network troubleshooting● Web security and data backup procedures● ICT Support● Customer care help desk services

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  Kenya Power

  Sept 2019 - Dec 2019

  Fiber Technician Trainee

  ● Fiber stripping, splicing, and testing using the power meter● Core management ● Installation of systems ( InCMS , OS , SAP)● Preventive maintenance of telecommunications equipment● VHF radio troubleshooting and repairing● Installation and configuration of various interfaces and software● SCADA work

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  County Government of Vihiga

  Jan 2020 - Oct 2020

  IT Support Trainee

  • Set up and configuration of computers• Administering the IP telephones• Computer troubleshooting and maintenance• Network configuration and cabling• Set up and maintenance of printers and other accessories/peripherals• Hardware maintenance and installation of software• IP configuration for the internet (LAN & Wi-Fi) connection to end users• Installation and configuration of CCTV cameras in Referral Hospital• Training of users in case of changes in IT Systems /upgrade• End user in IT related matters Show less

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  ICT Authority

  Nov 2020 - Oct 2021

  NOC Support Engineer Trainee

  • Consistent Monitoring, troubleshooting, analysis and management of Nofbi, CIH & GCCN network and its equipment is using network systems (U2000, Libre, imaster NCE, cacti , Nagvis) to ensure that they are efficient, secure and well maintained.• Categorizing issues for escalation to appropriate technical teams with strict adherence to the SOP.• Providing timely response to all incidents, outages and performance by notifying the customer and field teams through the ticketing system and email in a professional manner for immediate action.• Tracking escalated tickets from open to close stage as reflected on the ticketing system to ensure SLA compliance.• Telecommunication power monitoring on Huawei’s NetEco.• Collecting and analyzing the trends in performance for various systems, sharing the reports with senior technical personnel to assist them predict future issues or outages.• Documenting all actions in accordance with standard company policies and procedures. Show less

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  Liquid Intelligent Technologies

  Oct 2021 - Dec 2021

  NOC Engineer

  • Active and proactive monitoring of alerts and events of wireless, IP, Transmission (SDH&WDM) networks on OMS, Solar winds, ECI, Sigfox, Radwin, Breezeview, Breeze billing, splynx and NMF-T(OTNs) systems.• Supporting Field Engineers by remotely accessing Layer 3 and Layer 2 switches using telnet and ssh and other network devices• Network troubleshooting and fault analysis• Traffic re-routing to redundancy links • Fault handling and escalation on Service now, tracking them to ensure restoration with defined SLA Show less

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  Soliton Telmec

  Dec 2021 - Oct 2023

  NOC Engineer

  • Real time monitoring of the nms for link status, node status and power alarms • Issuing first level support to clients by performing initial checks on reported faults before escalating to the next level for resolution• Consistently monitoring the link to ensure 98% Uptime• Escalating faults through assigning trouble tickets to relevant field teams, tracking them up to resolution adhering to SLA• Providing consistent and Regular updates obtained from Field Teams to clients on Email and/or phone calls observing professionalism and work ethics.• Collecting, and analyzing various reports (Fault /surveillance/SLA status/challenges/ System performance /Network utilization) and sharing with management Show less

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  Safaricom PLC

  Oct 2023 - now

  • Network Operations Center Engineer

    Oct 2023 - now

  • Network Operations Center Engineer

    Oct 2023 - now