Vijaya Chandra Kumar Thoguru

Experience

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  Patra Corporation

  Dec 2014 - Feb 2021

  Team Leader Operations

  Implementing and executing all the Insurance related processes and projects from U.S without missing the operational standards of the organization. Handling the team in making sure all the delegated tasks are being performed within the TAT and specified SLA.

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  Renegade Insurance

  Mar 2021 - Dec 2022

  Renewals Team Leader - Customer Services

  Built the Renewals process with implementation of multiple strategies with the primary goal of retention improvement. Led the team of individuals by training each to meet the required deadlines without missing SLAs, TATs. Incorporated various automations for the regular renewal retention maintenance in organic and inorganic business by liaising with multiple departments with various creative approaches. Improving the process with different automation techniques and different features of application. Weekly connects with Stakeholders to present various data interpretation and analysis of process. Show less

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  Coforge

  Dec 2022 - now

  Operations Team Manager - Mortgage OPI

  Dealing the mortgage insurance by getting the renewal information through calls from carriers, agents and websites with the prime resolution of making payments to make the LOB active. Also, taking care of client risk factors during claims by understanding the client requirement to execute the same. Handling multiple projects with same team members by planning and defining the deliverables basis the organizational standards. Connecting with higher management and Client on process reviews and discussing the scenarios of process improvement for better performance in overall. Show less