Randy Morales, MS

Experience

• 

  Baptist Health South Florida located in Miami, Florida

  Mar 2003 - Mar 2007

  Director Of First Impressions

  - Created processes to facilitate the reopening and rebranding of the hospital campus hotel.- Coordinated schedules as well as evaluated the quality of the Environmental Staff (housekeeping). - Collaborated with human resources to create new hiring standards and competencies for The Lodgings staff, resulting in an overall 10% improvement in departmental guest satisfaction scores. - Earned significant “Pineapple Press Perks”, where employees exhibiting outstanding hospitality were recognized campus-wide.- Improved guest satisfaction scores for Concierge Services Department by 10%. Show less

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  Hillstone Restaurant Group

  Apr 2007 - Jan 2009

  Trainer/Bartender/Server

  - Achieved the status of Top-tier ranked server/bartender for eight consecutive quarters.- Attained status of top 10% ranked staff member two quarters consecutively.

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  Hillstone Restaurant Group

  Apr 2009 - Aug 2013

  Shift Leader

  - Lead a mentoring program, which improved service-audit proficiency of third-tier servers by 33%.- Conducted a series of classes to improve wait-staff in technical competence, style, and knowledge.- Created a training program to teach FOH staff the Spanish translations of pertinent restaurant related lexicon. This increased tableside confidence, since most guests were of Latin decent.

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  Farmers Restaurant Group / The Farm

  Sept 2013 - Apr 2015

  Manager
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  Hillstone Restaurant Group

  May 2015 - Jun 2022

  • General Manager

    Jul 2018 - Jun 2022

  • Manager

    May 2015 - Jul 2018
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  Goodwin Recruiting

  Jun 2022 - Dec 2022

  Recruiting Partner

  Specializing in both contingent and retained recruiting for all positions both locally and across the United States. My passion is to match great candidates with the best position for them. I work with candidates and clients as a true partner, providing extensive support to find the right fit for both sides. If you are an employer seeking top-notch talent, or a dedicated professional seeking a new position in your industry — contact me today to learn how I can help or visit our website: www.goodwinrecruiting.com About Goodwin Recruiting:Goodwin Recruiting, recognized as one of Forbes America's Best Recruiting Firms since 2020, is a full-service recruiting agency that was founded in hospitality. Our company was built on service, and as we have grown and expanded into a broad range of industries and specialties, that hospitality mentality has remained rooted at the core of everything we do. We are committed to providing highly-personalized services, tailored to each candidate and client we work with. Across all business types, from executives to operators to administrative staff, each Goodwin Recruiting partner has an extensive background in his or her field of expertise. We speak your language, we know the ins and outs of recruiting, and we put our core values first, establishing game-changing partnerships with employers and job seekers alike. Show less

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  Mr. Hospitality Miami

  Dec 2022 - Jan 2024

  Human Resources Manager
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  Sodexo Live!

  Feb 2024 - now

  General Manager