Greg Provin

Experience

• 

  Ericsson

  Jan 1995 - Dec 2024

  - Led workforce planning and resource management, ensuring optimal staffing levels and profitability.- Directed governance activities, preparing executive presentations and aligning data-driven insights with strategic goals.- Designed intuitive dashboards leveraging KPIs like Sales per Head and Revenue per Crew, facilitating effective decision-making.- Implemented cost management strategies, achieving significant reductions in facilities and building expenses. - Collaborated with delivery units to align business plans with executive objectives, achieving $12M in cost avoidance.- Managed the RNAM Tactical Resource and Cost Plan, ensuring role alignments and profitability - Established S&OP process to manage resource levels per Customer Unit- Partnered with Verizon customer and operations teams to align service forecasts with resource planning, optimizing resources effectively - Ensuring alignment of Sales, Solutions Managers, Sourcing, Operations, and other teams to ensure Multimedia related solutions were both configurable and orderable from an Internal and 3rd Party perspective - Final validation point for all related Hardware, Software and Services ordered - Held various Engineering and Operational roles, contributing to Telecom HW Dimensioning, process automation, tool development, and operational efficiency

  • Business Operations Manager

    Oct 2018 - Dec 2024

  • Service Delivery Management

    Oct 2012 - Oct 2018

  • Customer Unit and Operations Demand Manager

    Feb 2010 - Oct 2012

  • Product Manager

    Oct 2004 - Feb 2010

  • Various Engineering roles

    Jan 1995 - Oct 2004