
Greg Provin

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About me
Business Operations Management
Education

University of Arkansas
-Bachelor of Science - BS Electrical Engineering
The University of Texas at Dallas - School of Management
-MBA
Experience

Ericsson
Jan 1995 - Dec 2024- Led workforce planning and resource management, ensuring optimal staffing levels and profitability.- Directed governance activities, preparing executive presentations and aligning data-driven insights with strategic goals.- Designed intuitive dashboards leveraging KPIs like Sales per Head and Revenue per Crew, facilitating effective decision-making.- Implemented cost management strategies, achieving significant reductions in facilities and building expenses. - Collaborated with delivery units to align business plans with executive objectives, achieving $12M in cost avoidance.- Managed the RNAM Tactical Resource and Cost Plan, ensuring role alignments and profitability - Established S&OP process to manage resource levels per Customer Unit- Partnered with Verizon customer and operations teams to align service forecasts with resource planning, optimizing resources effectively - Ensuring alignment of Sales, Solutions Managers, Sourcing, Operations, and other teams to ensure Multimedia related solutions were both configurable and orderable from an Internal and 3rd Party perspective - Final validation point for all related Hardware, Software and Services ordered - Held various Engineering and Operational roles, contributing to Telecom HW Dimensioning, process automation, tool development, and operational efficiency
Business Operations Manager
Oct 2018 - Dec 2024Service Delivery Management
Oct 2012 - Oct 2018Customer Unit and Operations Demand Manager
Feb 2010 - Oct 2012Product Manager
Oct 2004 - Feb 2010Various Engineering roles
Jan 1995 - Oct 2004
Licenses & Certifications
- View certificate

MANA Design Your Future Program 2020
Ericsson - MANA Learning & Development 
AI and Automation Level 2
Ericsson
Security Level 2
Ericsson
Cloud Native Level 2
Ericsson- View certificate

Leaders Core Curriculum Program 2022-2023
EricssonMay 2023 
E1 Datacomm Certification
Ericsson
Volunteer Experience
Food Handling
Issued by North Texas Food Bank on Sept 2015
Associated with Greg Provin
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