Nitisha Kanungo

Experience

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  KiiT University

  Aug 2011 - Nov 2015

  Student

  b.tech in CSE

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  NIIT Limited

  May 2013 - Jun 2013

  Student

  summer training in J2EE...

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  Cognizant

  Nov 2015 - Nov 2024

  Senior Consultant

  Working as an SAP ABAP Consultant.Initial I was with a Utility industry as a Techno-Functional consultant where I was a part of a team which was responsible for the Business continuity and give an instant fix for any issue reported.Currently working with a Life science Industry as an Technical consultant Key roles -> Identify the bug and suggest the fix them according to the clients requirements.-> Ensured the smooth functioning of different Modules for one of the leading Life science Group-> Delivered solutions to end users on issues in the different reports-> Train the new joiners on the project flows and on basic ABAP concepts.-> Regularly organize Knowledge Transfer sessions amongst the team mate on new Skills-> Connect with business on discussion on the root cause of recurring issues and provide then with the permanent fixing solution.-> Leading a team for 3-4 associate Show less

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  Tech Mahindra

  Nov 2024 - now

  Senior Team Lead

  Working as Senior Support Engineer for C4C Platform at Department: SAP Customer Experience (CX) / SAP Labs (Client). In this role, I contribute to the design, development, and support of SAP C4C solutions, helping our customers deliver exceptional customer experiences through Application Platform. I work closely with product management, QA, and customers to ensure that the solutions are scalable, reliable, and aligned with SAP’s roadmap Design, develop, and maintain enhancements for the SAP C4C platform.Key Role:-> Collaborate with business stakeholders to gather requirements and transform them into technical solutions.-> Configure and extend SAP C4C functionality using SDK, ABSL scripting, and UI Designer.-> Troubleshoot and resolve technical and functional issues.-> Participate in Agile development cycles and contribute to sprint planning and reviews.-> Ensure high performance and maintainability of the C4C applications.-> Support testing, deployment, and post-go-live activities.-> Stay updated on the latest C4C features and best practices, and contribute to internal knowledge sharing. Show less