August Levesque

Experience

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  Dr. Newton's Naturals

  Dec 2010 - Jan 2013

  Inbound Sales Agent/Team Leader

  Sales of vitamins and supplements, customer service and account assistance, and team leading by filling out end-of-the-day reports and assisting with training of new hires.

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  Bank of America

  Mar 2014 - Feb 2015

  Customer Service and Sales Agent

  Customer service representative, general account maintenance including address updates, name updates, web assistance, Sales of deposit accounts, credit cards, and other banking products; Training of fellow agents and new hires by side-by-side listening and team leading.

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  Bank of America

  Jun 2015 - Oct 2015

  Customer Marketing and Sales Representative

  Sales of credit cards, balance transfers, direct deposit; general customer service; account maintenance including address updates, name changes, web assistance, understanding billing.

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  SaviLinx

  Oct 2015 - May 2019

  Team Lead and Senior Representative

  LTCP Federal Contract/BENEFEDS FEDVIP Assisting customers with billing and premium inquiries; website assistance; research and account reviews; assisting with enrollments and plan changes; account updates including address changes, name changes and adding/removing family members; providing eligibility criteria and advising of general program information. Team Lead duties include assisting fellow employees with questions and account issues, taking supervisor calls, assisting supervisors with maintaining team statistics, team reports and running team meetings, managing a team of 15-20 agents and training as necessary. Show less

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  IBEW Local 103 Trust Funds

  Jun 2019 - Apr 2023

  Eligibility Specialist

  Human Resources and benefits; eligibility inquiries, enrollments, and plan changes for health insurance coverage; payroll and hours maintenance; employer reporting; state eligibility and coverage assistance; account maintenance. Reporting and analysis done within ISSI, Excel, Adobe.

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  Plumbers Union Boston Local 12 Trust Funds

  May 2023 - now

  Benefits and Remittance