Jeff Arnold SPHR,SHRM-SCP

Experience

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  TXU

  Aug 1984 - Jun 2004

  Senior Human Resource Representative

  Seven years providing Human Resources support to Call Centers and Revenue Management organizations supporting approximately 450 employees and leadership in the areas of Employee Relations, Staffing, Performance Management, Organizational Development, Compensation, Benefits, Diversity and Learning and DevelopmentThirteen years performing various operational and management roles within call centers.• Quality Assurance Manager - setting strategy and leading 12 analyst• Customer Care Supervisor - directing team of 30 representatives• Technical Support Analyst• Corporate Trainer• Customer Support Representative Show less

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  Capgemini Energy

  Jul 2004 - Apr 2009

  Human Resource Business Partner

  Supported business units during transition from TXU to Capgemini and provided senior level Human Resource support to organization until TXU brought the business back in-house.Primary HR contact for multi-site business units in the United States and Canada. Partnered with leadership teams to develop strategies, capabilities and drive performance. Implemented and supported company-wide programs and initiatives including talent management, performance management, compensation review, workforce planning and organizational change. Provided employee relations leadership and counsel to management and employees. Show less

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  NCN - A MultiPlan Compny

  Aug 2009 - Dec 2011

  Director of Human Resources and Quality Assurance

  Created and executed all phases of Human Resources function for multi-state business; including Policy Creation, Compensation, Performance Management, Employee Relations, Talent Acquisition, Organizational Design, Learning and Development, Benefits Administration, Leave Management/FMLA Administration and compliance with all applicable federal, state and local laws. Planned and directed all phases of Quality Assurance for claims processing, including daily operational audits and random individual quality reviews to ensure accuracy and compliance with departmental policies and procedures.* National Care Network sold to Multiplan, resulting in the elimination of all support roles. Show less

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  ZeOmega

  Feb 2012 - Apr 2013

  Human Resource Manager

  Built Human Resource function from the ground up for a fast paced, high growth, international and multi-state Healthcare Software firm. Planned, directed and executed all phases of Human Resources with concentration in Organization Design, Policy Creation, Performance Management, Compensation, Recruitment, Benefits Administration, Immigration Administration, Employee Relations, Learning and Development, Employee Engagement, HRIS Implementation and Administration and Leave Management. Lead process improvement initiatives, ensuring compliance with all applicable federal, state and local laws.ZeOmega was ranked DFW's 11th fastest growing technology companies in 2013 by Metroplex Technology Business Council.. Show less

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  CTDI

  Apr 2013 - May 2018

  Regional Human Resources Manager

  Regional Human Resources Manager supporting CTDI’s branch locations in Flower Mound TX, Baton Rouge LA, Houston, TX, El Paso TX and Juarez MX. Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI’s one-stop service commitment to customers has fueled the growth from a core business of equipment repair to include:•Network Services Repair and Logistics (Wireline & Wireless)•Engineering and Network Deployment Services•Product Engineering and Manufacturing and Supply Services•Automotive Reman Services•CPE Product (Set-Top Box, Modems & Data) RepairCTDI’s customers include the major Telecom and Cable service providers and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 9,000 employees in 75+ facilities worldwide. Show less

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  Xome

  Sept 2018 - now

  Human Resource Business Partner

  Human Resource Business Partner supporting Xome business units in Dallas and Austin Texas. Xome is a real estate solutions provider serving mortgage servicers, originators, real estate professionals, financial institutions and home buyers and sellers. Xome offers asset management, property disposition, title, close, valuation and field services through an integrated, technology driven platform. Based in the Dallas area, Xome is an indirect wholly owned subsidiary of WMIH Corp. (NASDAQ: WMIH).