Murshid Hersi, PMP, CSM

Experience

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  Miipe Quality Solutions

  Jan 2020 - Jan 2022

  Scrum Master

  Guaranteed 100% compliance with data privacy regulations for all test data, upholding stringent standards and safeguarding sensitive information in every project phase.Employed industry best practices in QA processes, leading to a notable 30% increase in overall software quality, demonstrating a significant impact on product integrity and reliability.Distinguished 99% of regression defects before production, minimizing potential issues in the live environment and maintaining high software standards.Prepared and configured multiple test environments for diverse projects, showcasing versatility and technical proficiency in creating a robust testing framework. Show less

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  STS

  Jan 2022 - Sept 2022

  Project Coordinator

  • Boosted stakeholder satisfaction scores by 18% by building and maintaining trusted relationships withstakeholders through regular communication and consistent updates.• Improved stakeholder understanding and engagement by 15% by producing and maintaining keyartifacts, including presentations, documentation, and training material.• Increased customer satisfaction by 30% by communicating with customers and stakeholders toprioritize features, facilitating discussions, and aligning feature priorities with customer needs.• Achieved a 10% improvement in meeting defined success criteria by working with the Senior ProductManager to define and monitor release goals and metrics, setting clear objectives and tracking progress.• Enhanced project efficiency by coordinating marketing automation initiatives, implementingstreamlined processes, and reducing administrative overhead. Show less

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  Miipe Quality Solutions

  Nov 2022 - now

  Project Manager Scrum Master

  Contributed to defining the product roadmap for Bell applications, resulting in a 20% increase infeature adoption by aligning product features with user needs and market trends.• Created functional requirements, product briefs, and user stories, improving clarity and reducingdevelopment time by 15% for the development team.• Acted as Product Owner in Scrum ceremonies, successfully delivering work across Sprints andreleases using Agile methodologies and Kanban, leading to a 10% improvement in on-time featuredelivery.• Became an expert in managing the product and developing project plans, enhancing decision-makingand reducing time-to-market for new features by 12%.• Contributed to team and process improvement, boosting overall team efficiency by 18% by leveragingstrong communication skills to facilitate collaboration and CRM integration. Show less