Staci Martenson

Experience

• 

  Burwell Industries, Inc.

  Jan 2002 - Aug 2015

  Order Management Specialist

  Management and planning of workflow between Fulfillment and Warehouse departments.Communication bridge between Sales, Fulfillment, Production and Warehouse departments regarding product status and stock dates.Maintain inventory status on SPREE retail website.Identification and communication of out of trend orders to Management.Retrieve client purchase orders daily and assign to fulfillment representatives for processing.Correspond with clients via email and phone to address and fulfill requests and resolve issues.Create and audit sales orders, problem solvers, picksheets, invoices, and packing lists.Analyze client routing guides and shipping manuals to ensure compliance; create and maintain checklists outlining fulfillment requirements specific to each customer.Create shipping labels utilizing FedEx Ship Manager, UPS Worldship, USPS.com.Obtain and approve freight quotesCreate and audit domestic and international shipping documents including commercial invoices, customs invoices, shippers letter of instructions, bills of lading, shipping manifests, and hazardous materials declarations.Processing EDI transactions utilizing third party provider.Troubleshooting and resolving issues on outstanding orders.Authorizing and capturing customer payments.Developed and instituted international shipping program for company.Developed and instituted Hazardous Materials protocol in compliance with 49CFR, IATA, IMDG and DOT shipping regulations.Extensive knowledge of FedEx ShipManager and UPS Worldship software, Microsoft Word, Excel, and Outlook, QuickBooks, SalesPad. Show less

• 

  S&P Global

  Oct 2015 - now

  Licensing and Entitlement of online information products. Packaging and shipping of physical information products. Communication with internal and external clients to resolve issues and fulfill needs. Troubleshooting and resolution of entitlement issues.

  • Software Delivery Manager

    Apr 2023 - now

  • Senior Delivery Analyst, Global Delivery

    Mar 2019 - Apr 2023

  • Delivery Coordinator, Global Delivery

    Oct 2015 - Feb 2019