Deep Enrich
Ankit Prakash
Telecommunications Engineer
509 followers
Delhi, India
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About me
Shift Manager at Oracle. Responsible for IT Administration and Cloud Service Delivery.
Education
VISHVESHWARYA INSTITUTE OF ENGINEERING AND TECHNOLOGY
2010 - 2014Bachelor of Technology (BTech) ELECTRONICS AND TELECOMMUNICATIONActivities and Societies: ECLECTIC, PHOENIX( ELECTRONICS DEPARTMENT COMMUNITY) BACHELOR OF TECHNOLOGY
D.A.V SENIOR SECONDARY PUBLIC SCHOOL
1997 - 2010A.I.S.S.C.E PHYSICS, CHEMISTRY, MATHEMATICS, ENGLISH, PHYSICAL EDUCATION, COMPUTER SCIENCEHIGH SCHOOL AND INTERMEDIATE
Experience
Ericsson
Sept 2014 - Sept 2016Telecommunications EngineerGlobal Network Operation Centre1st Level AssuranceIncident ManagementEvent ManagementTicket handling.SLA, WLA and OLA managementReporting.KPI monitors.Charging System.Billing System.Charging and Billing in One (CBiO) system.Incident Quality Analysis.Escalation handling.On-board and in-house training.
Navisite
Sept 2016 - Oct 2018EngineerIT Engineer - Network Operation CentreIncident Management.Event Management.Change Management.Problem Management.Service Delivery.Service Assurance.Windows Engineering.UNIX Engineering.Office 365 Account Management.Active Directory Management.Physical Hardware Management.Network Engineering.Database Management.Cloud Computing.Virtulization.V-motion.Hypervisor.DevOps.Application Server Bounce.URL monitoring and troubleshooting..HTMLUnix Shell Scripting. Show less
Oracle
Oct 2018 - nowSystem AdministratorOracle Cloud.DevOps Foundation.Cloud Computing.Storage Solutions.Operations Management.
Licenses & Certifications
Oracle cloud infrastructure Foundation
Oracle- View certificate
AMCAT Certified Corporate Sales Manager
Aspiring MindsSept 2014
- View certificate
AMCAT Certified Data Processing Specialist
Aspiring MindsSept 2014 - View certificate
ITIL foundation
AXELOS Global Best PracticeJun 2017 - View certificate
AMCAT Certified Channel Sales Professional
Aspiring MindsSept 2014
Languages
- enEnglish
- hiHindi
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