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Sameek Roy

Sameek Roy

Systems Engineer

Followers of Sameek Roy125 followers
location of Sameek RoyBengaluru, Karnataka, India

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  • Timeline

  • About me

    Service Delivery Manager @ Tata Consultancy Services | IT Infra Services

  • Education

    • National Institute of Technology Silchar

      1997 - 2001
      Bachelor of Engineering (B.E.) Computer Science and Engineering A

  • Experience

    • Hewlett-Packard

      Apr 2004 - Jul 2007
      Systems Engineer

      • Managed HP OpenView ServiceDesk as a System Administrator and uCMDB as a CMDB Administrator at Hewlett-Packard.• Implemented system upgrades and maintenance to ensure optimal performance.• Streamlined processes and improved efficiency through automation and troubleshooting.• Collaborated with cross-functional teams to enhance system functionality and user experience.

    • Tata Consultancy Services

      Jul 2007 - Aug 2012
      Project Lead

      • Managed all ITIL processes for a US based Retail client at Tata Consultancy Services in Bangalore.• Implemented service management strategies to optimize customer experience and operational efficiency.• Led a team to successfully streamline IT service delivery, resulting in improved service quality and customer satisfaction.

    • Tata Consultancy Services

      Jan 2021 - now
      Service Delivery Manager

      As the Service Delivery Manager at Tata Consultancy Services in Kolkata, I oversaw the delivery and operations of IT ServiceDesk, Infrastructure, and Cloud Engineering for a retail company in the UK. My role involved managing teams, optimizing processes, and implementing innovative solutions to drive efficiency and customer satisfaction.

  • Licenses & Certifications

    • DevOps Masters

      EXIN
      Apr 2019

    • Lean Six Sigma Green Belt (ICGB)

      KPMG
      Jan 2021

    • ITIL4 Managing Professional

      AXELOS Global Best Practice
      Apr 2018

    • Critical Thinking for Better Judgment and Decision-Making

      LinkedIn
      Sept 2020
      View certificate certificate

    • PRINCE2® 2017 Foundation & Practitioner

      AXELOS Global Best Practice
      Apr 2021