Mikayla Fennelly

Experience

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  Bellevue Golf Club

  Apr 2017 - Dec 2020

  Waitress

  Provided exceptional service for dining experiences at a private country club.Awarded The Frank Mahoney Scholarship in 2018 for hard work and dedication.Performed all tasks efficiently and promptly to exceed customer expectations.Balanced waitress, hostess, and bartending duties simultaneously.Trained new staff members on job responsibilities and legalities regarding liquor services.Communicated with and resolved customer complaints/problems to ensure client satisfaction.Accommodated customers with specific orders and allergies. Show less

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  Essex County Sheriff's Dept.

  May 2019 - Aug 2019

  Intern

  Collaborated with security investigations, K9, parole, and classification units to perform daily functions inside the jail.Reviewed security footage of robberies and numerous altercations inside Essex County Jail.Trained with officers at the annual Sheriffs Department’s firearms class.Inputted incident reports daily into the department’s database.Listened and reported on countless suspicious inmate phone calls.

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  National Sheriffs'​ Association

  Jun 2021 - Aug 2021

  Intern

  Assisted in preparations and gathering guest speakers for NSA’s Annual Conference in Phoenix, Arizona.Reviewed congressional legislation sent to the NSA for governmental affairs.Conversed with sheriff departments across the United States on programs.Partook in numerous department calls with outside agencies.Calculated annual conference attendance rates for presentations.

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  Amazon Books

  Jan 2022 - May 2022

  Sales Associate

  Assisted in the technology department and helped lead the discovery of store products.Kept up to date on new book titles to suggest to customers.Operated all systems and assisted in opening/closing the store.Ensured the safety of the store and employees.Delivered exceptional customer service and resolved complaints/problems.

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  Museum of Fine Arts, Boston

  Aug 2023 - now

  Security Supervisor