Selina Ma

Experience

• 

  Liteon Technology

  Jun 2005 - Jul 2006

  Department Manager Assistant

  A OEM factory from Taiwan. Produced plastic parts of electronic products .My job duty includes but not limited as following tasks:1. Arrange and coordinate managers' daily agenda2. Fulfill various instructions from supervisors 3. Purchase stationery and labor protection appliance 4. Record production line workers' OT and payments5. Maintainance SAP system as well as KPI mangement

• 

  SGS

  Jul 2006 - Jul 2012

  Metal material project team founder. Fully set-up the new organization team chart for CRM,CS and TS. Recruit/interview new staffs, deploy, train and manage the whole team.Lead TS to develope new business scopes, maintain established business scopes. Lead CS and CRM team to analyze the existing clients pool and discover their business protentials. Manage CS team, recruit and train new staffs, montor team member KPI.Deal with customer query/complain/quotation. Visit strategic customer periodicallySetup the strategy for customer management. Handle customer inquiries and resolves their concerns during quotation phase.Work out suitable quotation according to the test service capacity.Follow up test process,as well as payment issues. Maintainance client relationship regularly after testing. In the same year, win the top CS award and be assessed as excellent staff.

  • Metal Material Team Manager

    Aug 2009 - Jul 2012

  • Customer Servive Team Supervisor

    Aug 2007 - Jul 2009

  • Customer Service Specalist

    Jul 2006 - Aug 2007
• 

  UL公司

  Jun 2016 - now

  Senior Sales Representative

  Develop business of consumer product testing and certification Electronic product testing and certificationHardline product testingEyewear testing and certificationGoggles and other PPE products testing and certification,especially CE certification Softline product testing Buyer program testing such as WALMART ,WALGREENS