Eric Vasanne

Experience

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  BULL

  Jul 1998 - May 2000

  Remedy Developer

  Development of a call center application for internal Helpdesk using the BMC Remedy framework.Helpdesk support, system administration and end user support.

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  Creasoft

  Jun 2000 - Sept 2002

  IT Administrator

  Management of the entire IT infrastructure.Design and setup DRP, testing landscape, installation, maintenance and support of the network, servers and workstations.Creation and maintenance of virtualized environment to allow development and testing of the applications.

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  KONE

  Oct 2002 - Jun 2021

  Responsible of the entire monitoring of key call-center and field technician applications (Konect, KFM, KRD, CPlan)Manage the performance, capacity and provide 2nd and 3rd level support for the same applicationsMigration of the platform of critical applications to the Azure cloudConsolidation of database servers for Europe, Middle-East and part of AsiaDesign and implementation of custom monitoring dashboard solution based on ZabbixSetup and maintenance of the entire monitoring for the critical applications (24/7 with SLA>99.98)Preparation and execution of the load testing of the backend applications Show less Responsible for the monitoring, performance and capacity management of mission critical applications used by call center and field technicians worldwide.Migrated these applications between data centers from different providers and ensured the support and the performance of the application post migration.Cost optimization of these applications through consolidation.Development of new interfaces to other internal and external applications.Implementation of a full end to end monitoring solution including platform, systems and application metrics. Show less

  • Platform Architect

    Jul 2015 - Jun 2021

  • Expert Application Specialist

    Oct 2011 - Jul 2015

  • Senior Application Specialist

    Oct 2009 - Oct 2011

  • System Analyst

    Oct 2002 - Oct 2009
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  Engineering International Belgium

  Aug 2021 - now

  Technical Architect

  Migration of performance and capacity load testing solutions to AWS Migration from On Prem to Azure and major upgrade of the monitoring (Zabbix 3.4 to 6.0 + Custom dashboards solution and backend)Performance, capacity management and execution of the load tests of the global call center (>4000 Users) and mobile field service applications (>25000 Users)Application performance monitoring, analysis and tuningSQL server database performance monitoring, support and tuningDesign and setup of the monitoring of new integrations (Kafka, SMS, SSRS...)Development, testing and migration to new SMS provider3rd level support for major incidents, analysis, troubleshooting and RCA Continuous improvement of our end to end monitoring solution Show less