Deeksha Gaonkar

Deeksha Gaonkar

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location of Deeksha GaonkarKarnataka, India

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  • Timeline

  • About me

    Quality Analyst | Trust and Safety

  • Education

    • N M A M Institute of Technology, NITTE

      2015 - 2018
      Bachelor of Engineering - BE Computer Science
  • Experience

    • Accenture

      Jul 2018 - now

      Following root cause analysis that includes taking huddle with SME for any error session, taking gauging/PEEP (Corrective) session with content moderators that makes sense to the moderators for error free works and preparing weekly and monthly reports, providing it to clients.>Gave timely feedbacks to the client on their quality of components and performance, based on the report generated>Performed daily live audits to check real time performance and maintain the governance on the team>Performed Pareto and Fish bone analysis to identify the actual cause of errors and initiated the targeted action plan to bring up team performance>Managed weekly RCA for errors and Maintained quality and productivity consistency as a team for month on month process target Show less

      • Quality Analyst in Trust and Safety

        Oct 2022 - now
      • Quality Analyst in Content Moderator

        Jul 2018 - Oct 2022
  • Licenses & Certifications