Deeksha Gaonkar

Experience

• 

  Accenture

  Jul 2018 - now

  Following root cause analysis that includes taking huddle with SME for any error session, taking gauging/PEEP (Corrective) session with content moderators that makes sense to the moderators for error free works and preparing weekly and monthly reports, providing it to clients.>Gave timely feedbacks to the client on their quality of components and performance, based on the report generated>Performed daily live audits to check real time performance and maintain the governance on the team>Performed Pareto and Fish bone analysis to identify the actual cause of errors and initiated the targeted action plan to bring up team performance>Managed weekly RCA for errors and Maintained quality and productivity consistency as a team for month on month process target Show less

  • Quality Analyst in Trust and Safety

    Oct 2022 - now

  • Quality Analyst in Content Moderator

    Jul 2018 - Oct 2022