Toby Heath

Settlements Clerk

2000 followers

Stamford, England, United Kingdom

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Timeline
About me
Military Veteran | Salesforce-Certified Programme Manager | Leader of Complex Global Transformations | Expert in CRM, Digital Solutions, and Stakeholder Engagement | Delivers Results-Driven Programmes
Education
- Royal Military Academy Sandhurst
  1995 - 1996
  Human Resources Management/Personnel Administration, General
- Bournemouth University
  1991 - 1995
  BSc Information Systems Management Upper 2:1
- Stamford Endowed Schools
  1984 - 1989
Experience
- Bankers Trust
  Sept 1989 - Oct 1990
  Settlements Clerk
- British Army
  Sept 1995 - Aug 1999
  Officer Royal Signals
- Global Telesystems
  Aug 1999 - Jan 2001
  Technical Operations & Process Manager
- Orange Switzerland
  Apr 2005 - Apr 2009
  Channel Operations Manager
- SITA
  Jun 2009 - Jul 2016
  Accountable for developing and driving SITA's Inside Sales team to achieve yearly TCV targets, a global account management strategy for approximately 2,000 defined accounts with a significant revenue stream. The Inside Sales team increased sales by 30% during challenging market conditions. Additionally, the Global lead of the NexGen Inside Sales Transformation, an investment programme to ambitiously increase Sales, improve processes and significantly change lead and demand generation within the smaller client sector. Show less
  - Transformation Programme Manager Inside Sales
    Feb 2015 - Jul 2016
  - Salesforce Programme Manager
    Sept 2013 - Jan 2015
  - Oracle ERP Global Change Manager
    Apr 2011 - Aug 2013
  - Business Planning Manager
    Jun 2009 - Mar 2011
- Gatwick Airport
  May 2017 - Nov 2018
  Salesforce and Mobile Passenger App Programme Manager
  Digital Programme Lead for Gatwick Airport covering the implementation of Salesforce Service, Marketing and Commerce Cloud, Social Studio, UI/UX redesign and Gatwick’s Mobile Passenger App (Android and iOS) - incorporating Bluetooth way-finding, Flight Status information and passenger offers. Managed a cross functional internal team and worked with a number of System Integrators to deliver on time, budget and quality.
- Heathrow
  Nov 2018 - Mar 2020
  Salesforce Programme Manager
  Salesforce Programme Lead for Heathrow Airport Expansion covering the implementation of Salesforce Service Cloud, Salesforce Communities, Jitterbit and Conga for the Programme's Stakeholder Engagement, Property Acquisition and Supplier Engagement. Designed the Org consolidation programme for the entire Salesforce Estate at Heathrow into three distinct functional areas.
- MyOptique Group Ltd
  Aug 2020 - Sept 2021
  Salesforce Commerce Cloud Lead
- Belron®
  Sept 2021 - Jul 2023
  CXT Programme Lead
- Cloobees
  Sept 2023 - May 2024
  Delivery Director
- RS
  Apr 2024 - now
  Salesforce Programme Lead
Licenses & Certifications
- BCS Certificate in Business Analysis Practice
  BCS, The Chartered Institute for IT
- MoR® Practitioner certificate in Risk Management
  BCS, The Chartered Institute for IT
- MSP® Practitioner certificate in Programme Management
  BCS, The Chartered Institute for IT
- PRINCE2® Practitioner certificate in Project Management
  BCS, The Chartered Institute for IT
- Managing Safely
  National Institute for Occupational Safety and Health (NIOSH)
  Oct 1997
- Salesforce Certified Administrator (SCA)
  Salesforce
- AgilePM® Agile Project Manager Practitioner
  APMG International
- Change Management Registered Practitioner
  APMG International
- Salesforce Certified Community Cloud Consultant Certification
  Salesforce
  Mar 2021
- Salesforce Certified Service Cloud Consultant
  Salesforce
  Aug 2020
Honors & Awards
- Awarded to Toby Heath
  Mobile App of the Year (2018) Real IT Awards by Corporate IT Forum CITF May 2018
- Awarded to Toby Heath
  Mobile Innovation of the Year National Technology Awards May 2018
- Awarded to Toby Heath
  Sustainability Innovation Oracle Oct 2014 - The harmonization of all entities into a unified global process template aided in the retirement of numerous legacy platforms. Thus substantially reducing the 'hardware real estate'.- The SFS program also enabled SITA to move to a unified Shared Services Center in Prague, supporting ‘leaner’ operations by means of requiring lesser computing/processing power, memory, hard drive space etc while handling and supporting the same volume of business operations and transaction. - Workflow… Show more - The harmonization of all entities into a unified global process template aided in the retirement of numerous legacy platforms. Thus substantially reducing the 'hardware real estate'.- The SFS program also enabled SITA to move to a unified Shared Services Center in Prague, supporting ‘leaner’ operations by means of requiring lesser computing/processing power, memory, hard drive space etc while handling and supporting the same volume of business operations and transaction. - Workflow driven solutions and self service applications go a long way in reducing both paper-based processing and resource intensive processes. Show less
- Awarded to Toby Heath
  Best Business Transformation 2014 (Switzerland) Swiss Association of Management Consultants May 2014
- Awarded to Toby Heath
  Oracle Open World Excellence Award for Innovation (EPM/BI) Oracle Corporation Sep 2013 Sita and their partner Infosys:- Transformed finance & procurement for a complete end to end integrated reporting and analysis solution- Finance shared services center unification powered by Oracle BI Applications, EPM Applications, Essbase, SOA, DRM, Data Integration, E-Business Suite, Oracle Database- Just in time analysis of spending delivered to executives and business managers