Jack Garrity

Experience

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  Metier Management Systems

  Jan 1982 - Jan 1986

  Account Manager / Technical Consultant

  Technical manager at over 50 customer installations. Managed staff to improve customer satisfaction, resolve problems, and increase productivity. Negotiated system support agreement licenses. Implemented Project Management solutions across Engineering & Construction, Aerospace & Defense, Manufacturing, Pharmaceutical, Public Utilities, Automotive, and Transportation industries.Major accomplishment: • Accomplished sales quota revenue commitments of $1.5 million per year.

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  Honeywell - Electro Optics

  Jan 1986 - Jan 1987

  Lead Project Planner

  Managed a project control team on a $55 million dollar Strategic Defense Initiative Program. Developed cost, schedule, and resource requirements for Management and Customer reviews. Achieved a successful government C/SCSC system validation with Artemis programming.Major accomplishment: • Achieved successful government system validation on cost schedule control system.

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  GE

  Jan 1987 - May 2004

  Implemented e-commerce solutions in the manufacturing and construction businesses. Developed multi-generation plans on Customer Collaboration applications in MS Project. Led efforts to change fieldwork culture from paper processes (including faxes, procedures, drawings, and multimedia documents) to a web-based virtual office solution. This included working at customer, partner, architect-engineer, contractor, and supplier sites to train and integrate existing processes into on-line collaboration tools.Major accomplishments: • Improved department’s cash flow position by eliminating a paper invoice process. This program reduced the cash collection cycles by 35% and cut costs by removing mail processes and courier costs.• Cut Purchasing cycle and costs through electronic ordering and invoicing on-line processes with Suppliers. Show less Led projects to reduce defects, improve productivity, and deliver high quality products within the Contacts and Project Management organizations. Educated employees in the use of GE’s Corporate Six Sigma Quality initiative. Mapped existing business processes, developed improved process flow diagrams, and identified causes for missing Customer deliverables. Identified areas of inefficiency and implemented corrective actions to improve the performance of delivering quality products on-time to Customers.Major accomplishments: • Achieved stretch goal by completing 52 quality projects.• Produced net savings of $3.6 million, which subsequently passed division audits. Show less Developed proposal plans to secure power plant construction projects. Created project plans which integrated Engineering, Procurement, Manufacturing, Shipping, Logistics, and Construction functions. Coordinated material and manpower requirements with other GE components, Partners, Subcontractors, Vendors, and Customers. Expedited deliveries to support installation requirements. Analyzed project status, identified critical path activities, areas of risk, and implemented work around plans that minimized exposure.Major accomplishments:• Led planning on extended scope project in India, which resulted in delivering equipment early by 4 months.• Trained international sites on corporate legacy systems to produced productivity savings of $300k. Show less Provided leadership for a cross-functional team evaluating and implementing a division-wide Artemis Project Management System. Negotiated contract terms and conditions, configuration, and system pricing. Oversaw the development of the system specification, programming, documentation, and training requirements. This project encompassed the development of a relational database system with links in Engineering, Purchasing, Manufacturing, Marketing, and Site Construction Systems.Identified and implemented productivity programs aimed at reducing cost, life cycle, and operational resources. Led the development of a parts-expediting system for Customer Service. Major accomplishments:• Reduced parts delivery cycle by 34% to Customers through system applications.• Expanded system usage to over 2,000 technical and project support personnel. Show less

  • E-Business System Analyst

    Dec 1999 - May 2004

  • Six Sigma Certified Black Belt

    May 1998 - Dec 1999

  • Project Planner - Far East Region

    Mar 1993 - May 1998

  • Systems Analyst

    Jan 1987 - Mar 1993
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  General Dynamics Mission Systems

  Dec 2004 - Apr 2006

  Black Belt – Lead Engineer – Quality

  Provided tracking and reporting metrics across all process improvement programs. Evaluated and approved project charters, scope, and goals. Audited all project closures for traceable cost and schedule savings against each business unit objectives. Trained Six Sigma principles at multiple locations. Led cross functional teams on continuous improvement projects to increase quality, lower man-hour costs, and improve cycle.Major accomplishments: • Provided Six Sigma training and expertise to 45 employees across 14 quality improvement projects.• Directed 7 Green Belts on their improvement projects which led to industry quality certification. Show less

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  General Dynamics Information Technology

  May 2006 - now

  Design and develop classroom training programs using Instructional Design methods. Utilize Microsoft Sharepoint and Blackboard tools with ADDIE instructional framework (Analysis, Design, Development, Implementation, and Evaluation) for building effective training. Prepare lesson plans, presentations, student evaluations, tests, and course content for proprietary system product lines. Coordinate training exercises across CONUS sites. Write cables to coordinate travel and field requests. Evaluate student performance during operational training scenarios and provide feedback throughout various on-the- street exercises and classroom course modules. Mentor students who are working towards achieving technical and trade-craft certification. Create course module exams, assess student knowledge, and provide final grading. Test new software product readiness reviews on behalf of the customer. Integrate new products into course agendas. Troubleshoot equipment and software issues to resolve operational configuration issues.Major accomplishments:● Passed Instructional Design and Instructor Workshop courses.● Enforced policies and procedures for securing office encryption methods● Data transfer officer and crypto custodian certified Show less Provided technical expertise on classified government contracts which required extensive domestic and international travel. Defined requirements and recommended appropriate solutions to meet customer needs. Built and configured hardware and software computer systems by customizing and installing solutions for field deployments. Trained customers at government facilities and field sites. Utilized secure communication methods to communicate with overseas personnel for troubleshooting and coordination of mission sensitive requirements. Write cables to respond to field action requests, surveys, and training reports.Major accomplishments: ● Completed IT Infrastructure Library (ITIL) training and achieved ITIL certification.● Deployed CONUS and OCONUS communication systems using technical secure methods● Completed a rigorous tradecraft course and received certification for supporting operations Show less Create requests and expedited the delivery on software and hardware products to meet the customer’s requirements and specifications. Interpret and define business processes and services for writing the acquisition Standard Operating Procedure (SOP). Present / brief project status at weekly Requirements Review Board (RRB) meetings. Update and approve contracts to commit and obligate funds through the Acquire system. Utilize the Remedy system to initiate purchases and expedite action items. Receive and validate all products with Configuration Management (CM). Produced the Project Management Plan (PMP) for the customers Travel Services portal system. Created the integrated master program schedule. Coordinated and chaired team status meetings, action plans, and performance progress reports. Organized and prepared briefing content for all control gate reviews with the customer. This occurred from Project Approval through Operational Readiness. Captured customer requirements, identified dependencies, and outlined risks with mitigation plans. Defined and tracked Requests for Changes (RFCs) and Discrepancy Reports (DRs) from initiation through verification/validation and customer acceptance events. Utilized the SRS Remedy Action Request system to track issues and direct change management actions.Major accomplishments: • Expanded skills by passing Project Management Framework, Primavera Teamplay, and Remedy courses. Show less

  • Technical Instructor / Senior Engineer

    Sept 2012 - now

  • Senior Technical Engineer

    May 2008 - Sept 2012

  • Systems Integrator

    May 2006 - May 2008