Purity Makena

Experience

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  Kenya Tea Development Agency

  Jan 2014 - Apr 2014

  Accountant-internship

  ● Proficiently handled financial transactions, including receiving supplier's invoices, posting transactions, and processing payments, ensuring accuracy and accountability.● Successfully prepared monthly bank reconciliations, demonstrating a strong grasp of financial record-keeping.● Skillfully updated ledger accounts and conducted cashbook activities, maintaining organized and up-to-date financial records.● Prepared weekly and monthly cash-flow statements, contributing to informed financial decision-making.● Expertly managed the preparation of export shipment documents, ensuring international compliance and trade efficiency.● Conducted computerized data capturing and processing, demonstrating proficiency in financial software and systems.● Responsibly drew and banked suppliers' checks, maintaining financial transparency and credibility.● Diligently handled filing, updating, and tracking of payments, ensuring organized and easily accessible financial records. Show less

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  Autofine Limited

  Jan 2016 - Apr 2016

  Assistant Credit Controller

  ● Successfully facilitated prompt debt reconciliation, ensuring financial accuracy and customer satisfaction.● Conducted follow-ups on both current and overdue debts to consistently meet and exceed set collection targets.● Ensured strict adherence to the credit policy by all clients, maintaining the financial integrity of the organization.● Produced timely and detailed reports on debts and collections, meeting management's informational needs.● Handled invoicing and reconciliation of disputed invoices, resolving discrepancies efficiently.● Ensured the timely dispatch of invoices, maintaining a streamlined financial workflow.● Expertly managed the filing of all invoices and payment documentation, guaranteeing accessibility and organization.● Acknowledged and promptly addressed customer complaints, providing exceptional customer service.● Attended to customer inquiry calls and queries with professionalism and diligence, enhancing customer relations. Show less

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  Consolidated Bank Of Kenya Limited

  Mar 2016 - Mar 2024

  Personal Banker

  ● Accurately process payrolls, ensuring timely and error-free transactions for customers.● Prepare daily, weekly, and monthly branch reconciliations with meticulous attention to detail, ensuring financial accuracy.● Facilitate account opening procedures for customers, guiding them through the process seamlessly.● Skillfully process salary advances and personal loans, assisting customers in times of financial need.● Confirm and capture clearing cheques, guaranteeing secure and precise financial transactions.● Maintain efficient service delivery, meeting and exceeding service level agreements (SLA), ensuring customers' needs are met promptly.● Acknowledge and promptly attend to customer complaints, demonstrating exceptional customer service skills.● Address customer queries with professionalism and, when necessary, refer them to the appropriate office for expert assistance.● Issue cheque-books and ATM cards while conducting daily reconciliations, ensuring banking instruments' integrity.● Diligently update and amend customer account details, ensuring accuracy and completeness.● Skillfully handle the issuance of bankers and counter cheques, adhering to bank protocols and security measures.Notable Achievements ● Recognized and appointed as the customer service champion of Maua Branch at Consolidated Bank for the dedication in ensuring efficient service delivery.● Recognized by supervisors and senior managers for exhibiting a high degree of enthusiasm for the duties allocated.● Chief teller in branch operations for excellent teller operations.● Recognized for always standing in for the branch credit officer and branch operations officer whenever called upon. Show less