Ezmeralda Araiza

Experience

• 

  Unitex Inc

  Jan 2007 - Nov 2009

  Secretary

  Answered phone calls, entered data in systems, scheduled pick ups, created packing list and BOL, payroll, invoicing.

• 

  Hooters of America

  Nov 2009 - Oct 2011

  Hooters Girl, waitress

  Served food and drinks, ran food, restocked wait stations, etc.

• 

  GUESS?, Inc.

  Nov 2011 - Oct 2013

  Sales Associate

  Welcomed guest, provided great customer service, helped guest find an outfit, keeping track of sales every hour, cashier, etc.

• 

  JJES Express

  Sept 2013 - Jan 2015

  CSR, Order Processing, Appointment Desk

  Entered data in 3PL, processed orders, scheduled pick ups and deliveries, created shipping labels, BOL, packing lists, occasionally helped warehouse crew and answered emails.

• 

  Forever 21

  Mar 2015 - Jun 2015

  Customer Service Representative

  Verified the status of customer orders, online purchases, answering questions or concerns regarding online store.

• 

  Molina Healthcare

  Feb 2016 - Jul 2017

  Member Services Representative

  Answered member inquires regarding benefits and eligibility for health insurance.

• 

  CareMore Health

  Jul 2017 - Oct 2018

  Clinical Associate

  Assisted patients daily with medical inquiries such a prescription requests, refills, authorization and referral request. Scheduled annual wellness visits and called patients to confirm appointments.

• 

  SCAN

  Oct 2018 - now

  Worked closely with our Concierge to lead a team of advocates that are assigned to our book of business. Provided guidance and coaching to our advocates on delivering an excellent member experience on any questions/issues/concerns. First level point of contact for escalated calls/issues that require immediate attention. Created a more personal member experience for our senior members who called in to SCAN health plan with their questions or concerns about their health services/ benefits.

  • Workforce Management Analyst

    Mar 2023 - now

  • Concierge

    Mar 2022 - Mar 2023

  • Associate Concierge

    Sept 2020 - Feb 2022

  • Concierge Advocate

    Oct 2018 - Aug 2020