Olugbenga Onasanya MBA, PSM, PMP® CCSS

Experience

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  Hamdala Hospital

  Jan 2018 - now

  Patient Support Operations Manager

  Overview:In my role as a Client Operations specialist, I lead Agile transformation initiatives within the healthcare sector, focusing on enhancing project delivery methods and improving patient outcomes. I manage cross-functional teams, ensuring efficient execution of projects while maintaining high standards of service.Key Accomplishments:Enhanced Efficiency: Improved hospital operations efficiency by 25% through effective project management and strategic planning.Team Leadership: Successfully managed diverse teams, including healthcare professionals, IT specialists, and administrative staff, to deliver projects on time and within budget.Agile Transformation: Spearheaded Agile practices, resulting in streamlined processes and improved patient care. Show less

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  Nigerian Institute of Social and Economic Research

  Mar 2020 - Oct 2021

  Research Analyst

  Overview:As a Research Analyst intern, I developed and implemented strategic plans aimed at operational improvement. My focus was on increasing service efficiency and enhancing customer satisfaction metrics through data-driven insights and process optimization.Key Accomplishments:Operational Improvements: Initiated process enhancements that boosted service efficiency by 20%.Customer Satisfaction: Achieved a 15% rise in customer satisfaction through targeted strategies and improvements.Strategic Planning: Developed comprehensive plans that aligned with organizational goals, leading to measurable improvements in performance. Show less

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  Innogenius Business Hub

  Jan 2022 - now

  Executive Resume Writer

  As the Executive Resume Writer at Innogenius.net, I craft high-impact resumes and optimize LinkedIn profiles for executives and business leaders. My focus is on enhancing clients' professional brands to help them stand out and secure top-tier opportunities.Key Responsibilities:Executive Branding: Develop tailored resumes and LinkedIn profiles that showcase leadership, achievements, and skills.Client Consultation: Provide strategic advice to align clients' career goals with market demands.Content Creation: Write compelling cover letters and branding statements to complement resumes and LinkedIn profiles.Key Achievements:Helped numerous executives secure leadership roles through personalized, high-quality branding.Increased client LinkedIn profile views and engagement, leading to more opportunities.At Innogenius, we specialize in crafting executive resumes, cover letters, and LinkedIn profiles tailored for professionals in Healthcare, Technology, and Business sectors (Operations, Finance, Marketing). Our expert services are designed to highlight your unique strengths, align with industry standards, and position you for success. Show less

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  Hagital Consulting

  Mar 2023 - Sept 2023

  Project Manager Scrum Master

  Overview:During my internship at Hagital Consulting, I took on dual roles as a Project Srum Manager and Business Analyst. I was responsible for managing projects, analyzing business processes, and ensuring effective implementation of agile methodologies. My role involved working closely with customer service representatives and operations administration to streamline product development and enhance operational efficiency.Key Accomplishments:Project Management: Successfully managed multiple projects, ensuring timely delivery and adherence to project goals and budgets.Agile Implementation: Applied Agile methodologies and Scrum practices to improve project workflows and team collaboration, resulting in enhanced productivity.Customer Service Integration: Collaborated with customer service representatives to identify and address customer needs, leading to improved service delivery and customer satisfaction.Operations Administration: Optimized operations by analyzing business processes and recommending improvements, which increased overall efficiency.Product Development: Played a key role in the product development lifecycle, from ideation to implementation, ensuring products met client requirements and quality standards.Scrum Master Role: Acted as Scrum Master for project teams, facilitating daily stand-ups, sprint planning, and retrospectives to maintain project momentum and address any impediments. Show less