Greg Perez

Experience

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  Chatham Bars Inn

  Feb 2006 - Apr 2008

  Bellman/Valet Captain, Front Desk, Conference Services
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  Clarion Inn Hotel and Suites - Elmhurst IL

  Sept 2010 - Oct 2012

  Assistant General Manager

  Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Assists the General manager to manage all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow. Title also included the role of Executive housekeeper. Duties included, overseeing and directing the cleaning activities for a business or hotel. The work schedules are prepared and planned in advance by myself, while handling customer service and complaints as well. Cleaning materials and new items are also ordered by the executive housekeeper to ensure that their workers have the proper tools to perform their job duties. An executive housekeeper has to be aware of the schedules of others in order to time the cleaning of rooms with other departments. Additionally, the executive housekeeper informs workers about the procedures and policies that have to be followed while cleaning rooms. Title also included Bar manager where I primarily was responsible for controlling, organizing, and directing all the staff in the bar. I assumed overall responsibility I also manage the staff schedule, coordinates for event planning, imposes discipline among the team, and serves as a liaison between higher management and the staff in administrative and disciplinary matters. My primary concern is making sure that the bar operates efficiently and the customers are happy and satisfied with the quality of service they are receiving. Show less

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  Hampton

  Oct 2012 - Apr 2015

  Assistant General Manager

  As an assistant general manager, I am responsible for managing the daily activities of the Front Desk and its team members in the hotel continuing effort to deliver outstanding guest service and financial profitability. Specifically, I am responsible for performing the following tasks to the highest standards:•Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.•Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues•Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward•Recruit, interview and train team members•Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly•Ensure compliance with Hilton standards•Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient•Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events•Complete audit procedures, as needed Show less

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  Boca Raton Resort & Club, A Waldorf Astoria Resort

  Apr 2015 - Jan 2017

  Valet Parking Operations Manager

  Manage Bellman and Valet operations at the Delray Beach Marriott, Florida responsible for human resources, payroll, scheduling and all daily operations.(4/29-8/14)Valet Operations Manager for Waldorf Astoria Boca Raton Resort. Offering valet and parking accommodations for 1000+ guest rooms 8/15 - 1/18

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  Margaritaville Hollywood Beach Resort

  Jan 2017 - Sept 2018

  Director of Parking

  Department head for parking department. Oversee all aspects for valet, self parking and transportation.

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  The Diplomat Beach Resort

  Oct 2018 - Jan 2020

  Parking Account Manager

  Oversee and direct parking operations at the Diplomat Hollywood Beach Resort. Parking team consists of 50+ valet attendants at a 1000 room Hilton Curio Resort, Spa and convention center with Towne Park.

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  Reimagined Parking

  Feb 2020 - now

  Territory Manager

  I Oversee all management aspects for the Auberge Residential, Dune Restaurant and The Palms Residential properties.