Mike Bourdon

Experience

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  Huntington Beach Conservancy

  Apr 2011 - Oct 2013

  Field Research Assistant

  Assisted in field observations and reporting on the endangered bird, the Light-Footed Clapper Rail. • Navigated marshes to locate rafts housing nests.• Observed and reported juveniles and birds of prey.• Gathered egg fragments, bones, etc. for scientific analysis.• Repaired nesting rafts.• Assisted in release of captive raised birds • Compiled all research notes during outings

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  ULTRASYSTEMS ENVIRONMENTAL

  Oct 2011 - Oct 2012

  Staff Biologist

  Assisted in daily office tasks, performed field work (including plant and wildlife surveys), and writing and/or editing various biology centered reports.• Assisted in intensive research to assist in numerous projects’ advancement• Performed various plant and wildlife surveys• Maintained records for individual species• Assisted in editing/proofreading/writing biological reports• Performed work in the field required for restoration/monitoring projects• Provided guidance on any reports that fell within scope of experience• Assisted in proofreading and other editorial tasks. Show less

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  L.A. County

  Feb 2012 - Feb 2012

  Biological Monitor

  Monitored L.A. County’s yearly removal of sand berms to ensure no harm was done to the threatened Western Snowy Plover.• Monitored beach for Western Snowy Plovers• Responsible for halting berm removal if Plovers were sighted nearby• Maintained good communication with construction crew• Recorded any/all wildlife sightings• Used opportunity to educate the locals/workers about endangered species

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  PetSmart

  Apr 2013 - Oct 2015

  Pet Care Manager

  Conduct numerous daily managerial tasks including running the Pet Care Department and providing excellent customer service.• Help create a team within my department and provide leadership to my employees as well as any necessary assistance• Maintained weekly paperwork that is critical to the store’s success• Assist any customers with any questions or comments• Assist all other managers in their departments, including operations and store management tasks• Lower pet loss percentage from a high 150% to a 100% within a matter of two months after becoming manager• Institute numerous procedures to ensure pets’ health is always number one concern• Instill a culture of ownership among associates when selling pets• Assist in directing and supporting all store directives Show less

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  Santa Ana Watershed Association

  Apr 2016 - Jul 2019

  Field Assistant

  Service Brown Headed Cowbird traps regularly along with documenting observations and transportation of wild birds.• Service bird traps to maintain water and food levels and access for birds• Repair any damage or malfunctioning equipment at each trap• Transport birds between traps regularly• Document how many birds, which species, age, gender at each visit• Assist in other wildlife observations per association needs

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  Pool & Electrical Products, Florida Water Products, and American Pool Supply

  Dec 2016 - May 2021

  • Manage 5 branch employees on daily basis• Conduct performance reviews for all employees• Interview, hire, onboard, train and coach new employees to ensure success in their roles• Conduct period check-ins with all branch personnel to address any issues or areas for improvement as well as updates on branch goals• Run reports in SB Client/Prelude including 5+ daily reports to ensure optimal branch operation• Maintain accurate inventory numbers using cycle counts, daily, weekly and monthly reports• Prepare branch for inventory and reduced branch shrink numbers for last 2 consecutive years• Assist customers in person, via e-mail and phone to complete orders • Verify order accuracy before pickups and deliveries from all personnel • Resolve customer issues and complaints • Assist customers with challenging projects by reviewing vendor catalogs, and communicating with purchasing department, vendors and commercial sales department to ensure products meet customer needs and specifications• Track sales to meet and exceed yearly sales goal• Maintain customer relationships via phone and e-mail, as well as in-person (Pre-COVID)• Deal with vendors for warranty issues and to ensure customers receive replacement or refunds as needed• Oversaw branch relocation while keeping previous branch open, taking orders and maintaining delivery schedule and exceeding daily sales goal throughout move and setup Show less

  • Branch Manager

    Jul 2019 - May 2021

  • Warehouse Worker

    Dec 2016 - Jul 2019
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  Heritage Pool Supply Group, Inc.

  Nov 2021 - now

  Purchase Specialist