Luciano Dall'Antonia

Experience

• 

  BRT Corriere Espresso

  Dec 1999 - Mar 2013

  - Answer incoming Top Customers queries with regard to product delivery, billing concerns and general queries.- Managed escalation of Top Customer Cases to Management, Executive Teams- Work with the Customer Support, Sales and Management teams to stay updated on product knowledge and stay updated on any changes in company policies- Other Support Activities (Proof of Delivery Scanning for DPD Partner)

  • Business Analyst

    Jun 2007 - Mar 2013

  • Data Analyst - Quality Assurance

    Jan 2002 - Jun 2007

  • Customer Care Representative

    Dec 1999 - Dec 2001
• 

  OptiZone.it

  Jan 2004 - Dec 2012

  Owner

  OptiZone was an independent project started from a passion for Fitness, Sports, Nutrition and Diet - combined with the need to experiment and learn development and analysis tools applied to the World Wide Web.Offering resources that in the landscape of web did not exist (meals designer, shared recipes, nutritional database) the site quickly soared, becoming a benchmark for lovers of the Zone Diet, training and wellness.The OptiZone project was officially terminated in 2012

• 

  GINQO

  May 2013 - Apr 2025

  • Chief Operating Officer

    Apr 2024 - Apr 2025

  • Vice President Professional Services

    May 2022 - Apr 2024

  • Practice Lead - Ontario and Eastern Canada

    Jan 2020 - Jun 2022

  • Senior Qlik Architect and Team Lead

    Aug 2018 - Jan 2020

  • Senior Qlik Architect

    Jan 2018 - Aug 2018

  • Qlik Solutions Developer

    May 2013 - Jan 2018