Pratheepa Baskaralingam

Customer Service Agent

188 followers

Singapore, Singapore

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Timeline
About me
Implementation & Support Consultant
Education
- Kaplan Higher Education Academy
  2020 - 2022
  Diploma Information Technology
  The following topics were covered:Computational Mathematics and Computer ArchitectureIntroduction to Computer ScienceIntroduction to Data CommunicationIntroduction to Programming Using JavaIntroduction to Database Design and DevelopmentIntroduction to Multimedia and the InternetFundamentals of Computer SystemsPrinciples of Information Systems and Data Management
- MTIA (Mother's Touch International Academy)
  2021 - 2022
  Diploma of Education Early Childhood Education and Teaching
  The Covered Subjects as Follows:Orientation to children's ServicesIntroduction to Early childhood EducationChild DevelopmentArt and CraftChild ProtectionChild PsychologyOccupational StandardsProfessional DevelopmentFirst AidDevelopment of Language SkillsDevelopment of Numeracy SkillsFostering Creative DevelopmentIntegrated Approach in TeachingExploration of the EnvironmentDevelopment Aesthetic SkillsIdeology of… Show more The Covered Subjects as Follows:Orientation to children's ServicesIntroduction to Early childhood EducationChild DevelopmentArt and CraftChild ProtectionChild PsychologyOccupational StandardsProfessional DevelopmentFirst AidDevelopment of Language SkillsDevelopment of Numeracy SkillsFostering Creative DevelopmentIntegrated Approach in TeachingExploration of the EnvironmentDevelopment Aesthetic SkillsIdeology of InclusionPlay for Early ChildhoodManagement CompetenciesCommunication Skills for TeacherPractical Placement Show less
- Beatty Secondary School
  2008 - 2012
  Activities and Societies: Indian Dance
Experience
- SATS Ltd.
  Dec 2012 - Dec 2013
  Customer Service Agent
- Pita Pan Management PTE LTD
  Jan 2013 - Mar 2015
  Food And Beverage Supervisor
- Drake International
  Apr 2015 - Mar 2018
  Customer Service Officer
- SMRT Corporation Ltd
  Mar 2018 - Jun 2019
  Call Center Representative
- Health Promotion Board
  Jul 2019 - Nov 2020
  Senior Customer Service Officer
- Singapore Indian Development Association (SINDA)
  Jan 2020 - Dec 2022
  Computer Lab Assistant
- ST Electronics (e-Services) Pte Ltd
  Nov 2020 - Mar 2021
  Senior Customer Care Officer
- Singtel
  Mar 2021 - Mar 2022
  Senior Customer Care Officer
- Shiji Group
  Dec 2022 - now
  Implementation & Support Consultant
  · Middle-level implementation professional to handle and complete F&B POS implementation projects in hotel and restaurant environments at customer sites or remotely.· To understand the customer’s need and operation workflow; then to install, set up, and configure the solution at the customer site.· POS implementation includes understanding the user’s requirements / installing and setup of equipment such as the servers, workstations, printers, and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.· Connecting and testing network cable connections for multiple hardware devices are required.· Ensure the solution meets specifications and functions per customer-specific operational workflow.· Report the additional functional request from customers to our internal Product and Development team.· Answer operational and application questions and consult the customer.· After "go-live", provide technical support to the customer when necessary.· Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc. Show less
Licenses & Certifications
- Operating Systems Basic
  Cisco
  Apr 2024
  View certificate
- Healthcare IT Support
  The Johns Hopkins University
  Oct 2024